Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $29.42
Work Schedule
Flexible
Weekend Shifts
Benefits
Learning and development
MOstay program
health benefits
wellness programs
retirement plans
competitive salary
meals served while on duty
Discounted colleague parking
Daily uniform laundering
Job Description
Mandarin Oriental, Boston is a renowned luxury hotel located in the heart of Boston, Massachusetts. Part of the prestigious Mandarin Oriental Hotel Group, this establishment is celebrated for its exceptional service, elegant ambiance, and unique blend of classic New England style with refined Oriental touches. Mandarin Oriental Hotel Group is an award-winning owner and operator of some of the world's most luxurious hotels, resorts, and residences in prime destinations around the globe, known for delivering legendary service inspired by Asian heritage and cutting-edge luxury experiences. The Boston property itself holds a Forbes Travel Guide 5-Star rating and a AAA 5-diamond... Show More
Job Requirements
- Have a minimum of 1-year experience in a similar position, preferably in a luxury setting
- Maintaining a flexible schedule is required, including weekends and holidays
- Exhibit excellent communication and organization skills
- Thriving in a high-pace and dynamic operation
- Conscientiously working together with other colleagues
- Maintaining a pleasant, friendly and helpful manner
- Consistently clean and healthy personal hygiene and grooming
- Working in a safe, prudent and organized manner
- Able to handle multiple tasks at one time
- Consistently delighting and satisfying our guests
- Handling guest requests in a detailed manner
Job Qualifications
- Have a minimum of 1-year experience in a similar position, preferably in a luxury setting
- Exhibit excellent communication and organization skills
- Thriving in a high-pace and dynamic operation
- Maintaining a pleasant, friendly and helpful manner
- Consistently clean and healthy personal hygiene and grooming
- Working in a safe, prudent and organized manner
- Able to handle multiple tasks at one time
- Consistently delighting and satisfying our guests
- Handling guest requests in a detailed manner
Job Duties
- Welcome and register spa guests upon arrival according to spa standards
- Assist guests with phone inquiries, spa reservations, retail sales, and gift certificates
- Provide quality service by responding to guest's requests promptly, efficiently and courteously
- Dealing with enquiries both in person, over the phone, text message, and via e-mail
- Address, check and register special guests' preferences recorded in the spa's PMS
- Provide pre-arrival support for upcoming spa guests including full knowledge of all spa treatments offered and any current promotions
- Anticipate guests' needs to provide an exceptional and unique guest experience in line with MOHG standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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