Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Discounted rates for services and retail items within the spa
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Paid Time Off
Holiday pay
Career advancement potential
Anniversary Program
Work performance incentives
Job Description
Spa Mirbeau Crossgates is part of the renowned Mirbeau brand, an award-winning destination spa and hospitality establishment with over 25 years of dedication to wellness, care, and hospitality excellence. Located in a serene setting, Spa Mirbeau Crossgates offers guests a peaceful escape where tranquility and a holistic approach to wellness converge. As a Forbes-rated, family-owned company, Mirbeau emphasizes not only guest satisfaction but also the well-being, balance, and growth of its team members. The company prides itself on fostering a supportive, respectful work environment that empowers employees to thrive personally and professionally. This philosophy reflects in the impeccable service and... Show More
Job Requirements
- High school diploma or equivalent required
- 2+ years of experience in spa, hospitality, or related field
- Experience in laundry services, preferably in a supervisory role, within hotels, motels, or other hospitality settings preferred
- Must be in good health and able to stand, walk, and bend for extended periods
- Ability to lift up to 40 lbs
- Availability to work evenings, weekends and holidays as needed
Job Qualifications
- Dedication to exceptional guest service
- Pleasant, approachable personality and neat, professional appearance
- Strong communication skills, both written and verbal
- Ability to manage, train, and motivate a team
- Ability to maintain composure and a positive attitude in a fast-paced environment
- Knowledge of laundry equipment, supplies, and techniques preferred
- Computer proficiency
- Exceptional attention to detail
- Strong time management, organizational and problem-solving skills with the ability to address challenges effectively
Job Duties
- Uphold company standards of excellence, service, and hospitality in every interaction
- Maintain knowledge of spa offerings, amenities, wellness programs, and policies to provide informed, courteous guidance to guests
- Monitor and inspect all spa areas, including locker rooms, fitness areas, treatment hall, Aqua Bistro, resting area, and closets, ensuring cleanliness, organization, and readiness for guests
- Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally
- Oversee daily operations of the Spa Attendant and Laundry Attendant teams
- Hire, train, develop, and supervise staff workgroups, providing performance feedback and addressing disciplinary actions as needed
- Create and maintain a positive, motivating work environment that boosts morale, engagement, and productivity
- Schedule staff effectively, manage timekeeping, PTO, and shift coverage for the Spa Attendant and Laundry Attendant staff
- Lead by example with integrity, professionalism, composure, and adherence to company policies
- Maintain clear, respectful communication with management team regarding staffing, guest concerns, or operational issues requiring attention
- Attend meetings as required
- Ensure staff adherence to uniform, appearance, and professional behavior standards
- Act as manager-on-duty as assigned, overseeing shift operations
- Directly assist the spa attendants and/or the laundry attendants with shifts as needed
- Maintain a flexible schedule, with the availability to work evenings, weekends and holidays as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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