Spa Attendant Supervisor

Albany, NY, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $23.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Discounted rates for services and retail items within the spa

401K with company match

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Employee assistance program

Paid Time Off

Holiday pay

Career advancement potential

Anniversary Program

Work performance incentives

Job Description

Spa Mirbeau Crossgates is a distinguished spa and wellness establishment recognized for delivering award-winning hospitality rooted in wellness, care, and excellence. With more than 25 years of experience, Spa Mirbeau has cultivated a reputation as a Forbes-rated, family-owned company dedicated to creating an inclusive workplace where employees feel supported, respected, and empowered to grow both personally and professionally. The company prioritizes health, balance, and well-being as core values, ensuring that these principles are integrated into every aspect of the guest experience and employee culture.

The Spa Attendant Supervisor at Spa Mirbeau Crossgates plays a vital leadership role within the spa'... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years of experience in spa or hospitality industry
Prior supervisory experience preferred
Knowledge of laundry services is an asset
Excellent communication and interpersonal skills
Ability to lead and motivate a team
Strong organizational skills
Availability to work evenings, weekends, and holidays
Physical ability to stand, walk, and bend for extended periods
Ability to lift up to 40 lbs

Job Qualifications

High school diploma or equivalent
2+ years of experience in spa, hospitality, or related field
Experience in laundry services, preferably in a supervisory role, within hotels, motels, or other hospitality settings preferred
Dedication to exceptional guest service
Pleasant, approachable personality and neat, professional appearance
Strong communication skills, both written and verbal
Ability to manage, train, and motivate a team
Ability to maintain composure and a positive attitude in a fast-paced environment
Knowledge of laundry equipment, supplies, and techniques preferred
Computer proficiency
Exceptional attention to detail
Strong time management, organizational and problem-solving skills with the ability to address challenges effectively

Job Duties

Uphold company standards of excellence, service, and hospitality in every interaction
Maintain knowledge of spa offerings, amenities, wellness programs, and policies to provide informed, courteous guidance to guests
Monitor and inspect all spa areas, including locker rooms, fitness areas, treatment hall, Aqua Bistro, resting area, and closets - ensuring cleanliness, organization, and readiness for guests
Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally
Oversee daily operations of the Spa Attendant and Laundry Attendant teams
Hire, train, develop, and supervise staff workgroups, providing performance feedback and addressing disciplinary actions as needed
Create and maintain a positive, motivating work environment that boosts morale, engagement, and productivity
Schedule staff effectively, manage timekeeping, PTO, and shift coverage for the Spa Attendant and Laundry Attendant staff
Lead by example with integrity, professionalism, composure, and adherence to company policies
Maintain clear, respectful communication with management team regarding staffing, guest concerns, or operational issues requiring attention
Attend meetings as required
Ensure staff adherence to uniform, appearance, and professional behavior standards
Act as manager-on-duty as assigned, overseeing shift operations
Directly assist the spa attendants and/or the laundry attendants with shifts as needed
Maintain a flexible schedule, with the availability to work evenings, weekends and holidays as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: