Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
wellness programs
Job Description
The American Club Resorts, a premier luxury hospitality establishment located in Green Bay, Wisconsin, is renowned for its exceptional guest services and world-class facilities. As a distinguished part of the Kohler Co. family, The American Club is synonymous with sophistication, relaxation, and superior customer experience in the spa and resort industry. Known for providing not just a stay but a memorable escape, the resort integrates high-quality amenities, exquisite dining, and rejuvenating spa services to exceed guest expectations. The Green Bay location stands as a testament to Kohler’s commitment to excellence, boasting a comprehensive spa and salon facility that caters to... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a hospitality or customer service role preferred
- ability to maintain a professional and well-groomed appearance
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- basic computer knowledge
- ability to provide exceptional customer service
- willingness to complete on-site CPR training
- ability to work effectively both independently and as part of a team
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- knowledge of spa and salon operations
- excellent interpersonal and communication skills
- ability to work collaboratively in a team environment
- proficiency with basic computer systems
- CPR certification or willingness to complete CPR training
- ability to handle multiple tasks simultaneously
- strong attention to detail and organization
Job Duties
- Attend to women’s or men’s (same gender as associate) Respite Room to maintain order, cleanliness and amenities
- replenish clean towel supply throughout the facility
- perform rounds of the facility to ensure neatness and order
- attend to the Reception Desk located in the lower level to accommodate client check-in for sandals, robes and lockers
- understand basic RIO system operations for view-only purposes, providing communication of service times and availability of services to guests
- gather used linens from treatment rooms and assemble for pick-up by laundry staff
- distribute clean linens to designated storage areas and/or treatment rooms
- assist spa technicians with cleaning of baths between client treatments
- support the maintenance staff with daily readings/testing of water in the Spa Relaxation Pool
- maintain neatness and order around the Spa Relaxation Pool lounge area
- advise Spa Hostess on food and beverage replenishment
- assist Group Coordinator with setup tasks involving special group requirements
- know and understand The American Club resort property and its businesses to provide information for guests
- consistently maintain cleanliness of desk, reception area, retail centers, and flooring
- keep spa technicians informed
- inform Supervisor if additional staff is needed
- perform proper opening/closing procedures
- provide food and beverage support and delivery of lunches as needed
- maintain high level of customer service for all spa guests
- greet people immediately upon arrival
- know services and time for each service each technician performs
- be well groomed
- be courteous, professional and friendly
- know proper procedures for emergency situations
- complete on-site certified CPR training course facilitated by Sports Core Fitness Trainers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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