Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.11 - $1.00
Work Schedule
Standard Hours
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k plan
Job Description
Terranea is a luxury coastal resort located in California, known for its breathtaking ocean views, exceptional hospitality, and comprehensive spa and wellness services. The resort offers guests a tranquil and revitalizing experience through its expansive facilities, including a world-class spa, fitness studios, gourmet dining options, and beautifully appointed accommodations. Terranea is committed to providing an unparalleled guest experience by blending superior service with a relaxing atmosphere that highlights the natural beauty of its surroundings. The resort is a celebrated destination for travelers seeking a refined getaway and wellness enthusiasts looking for holistic treatments and relaxation. Employment at Terranea means joining... Show More
Job Requirements
- High school education or equivalent
- Experience in the hospitality industry preferred
Job Qualifications
- Must have basic knowledge of cleaning and organizing
- Must be able to speak, comprehend, read, and write English
- Must have strong customer service skills
- Must have strong communication skills
- Must have ability to implement and uphold service standards
- Must have ability to prioritize and organize work assignments
- Must have ability to interact with all associates and resort guests
- Must be able to effectively handle stressful, high-pressure situations
- Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
- Must be able to stand or walk for long periods of time
Job Duties
- Welcome guests
- Communicate and describe the spa offerings and their benefits
- Maintain an understanding and knowledge of the spa industry
- Communicate all spa protocols and procedures to guests
- Provide all guests with an introduction to the spa facilities
- Service guests: beverages and miscellaneous items
- Oversee guest treatment schedule
- Ensure guests are picked up on time by provider
- Maintain cleanliness of Spa locker room, wet facilities and lounges
- Maintain cleanliness of restrooms and relaxation lounge
- Maintain cleanliness and tidiness of spa facility (perform necessary housekeeping duties)
- Handling of clean and soiled linen and terry
- Maintain a friendly and helpful attitude with guests and other staff members
- Must have ability to multi-task
- Must have ability to focus attention on 'details'
- Requisition supplies and spa collateral
- Participate in scheduled meetings and trainings as requested
- Conduct inventory of products and supplies
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees
- Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee
- Report all unsafe conditions
- Subscribe to proper grooming, dress, and uniform standards as set forth by Company policy
- Be courteous to all guests and coworkers
- Maintain the company image and vision statement
- Make optimal use of financial resources
- Participate in ongoing training and encourage the personal development of each associate
- To provide an exceptional guest experience
- Practice effective listening (seek to understand)
- Perform related duties as required
- Perform duties in a safe manner, routinely observing all safety procedures
- Report all accidents and injuries in a timely manner
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter