Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.81
Work Schedule
Flexible
Benefits
Travel Discounts
Medical Coverage
Dental Insurance
Vision Insurance
retirement 401k program
Job Description
The role of Spa Attendant/Front Desk Agent at Highgate Hotels is integral in delivering a unique and outstanding spa experience for members and guests. This hourly position is centered around assisting spa staff in various capacities such as handling appointments, managing guest check-ins and check-outs, facilitating retail sales, and supporting administrative functions within the spa. Responsible for maintaining professionalism and a high level of hospitality, the role requires great attention to guest comfort and operational efficiency. The position demands strong interpersonal skills as the attendant must be courteous, friendly, and attentive at all times to guests, managers, and fellow employees.... Show More
Job Requirements
- High school diploma or equivalent
- one-year experience in spa or related field preferred
- one-year retail experience preferred
- flexible availability including long hours
- able to lift and carry up to 50 pounds occasionally and 25 pounds frequently
- effective communication skills
- service-oriented attitude
- able to multitask and prioritize departmental tasks
- regular attendance and punctuality
- adherence to appearance and uniform standards
- compliance with hotel regulations
- problem solving ability
- confidentiality
- ability to anticipate guest needs
- maintain hygiene without smoke odor during shifts
- ability to cross-train
- maintain friendly and warm demeanor at all times
Job Qualifications
- High school diploma or equivalent
- one-year experience in a spa or related field preferred
- at least one-year retail experience preferred
- bi-lingual preferred
- flexible with availability including long hours
- ability to exert medium physical work
- effective verbal and written communication skills
- attentive and courteous service orientation
- ability to multitask and prioritize
- willingness to attend hotel training and meetings
- maintain high standards of personal appearance
- comply with hotel standards and regulations
- capable of problem handling and applying complex information
- able to cross-train in other hotel areas
- maintain confidentiality
- initiative in anticipating guest and operational needs
- maintain hygiene standards
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees
- greet and welcome all guests and members
- check guests and members in and out and administer keys to locker areas
- process transactions for events, guest fees, membership fees, and dues
- handle all administrative spa functions including using spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
- be the primary source of information about spa services and procedures to ensure guest comfort
- assist guests in the retail area
- arrange spa appointments for ala carte services, activities, and packages
- monitor appointments and staff schedules to ensure efficiency
- assist guests and members with spa prescriptions
- prepare facility for proper daily opening and closing
- maintain cleanliness and orderliness of the spa and ensure amenities are in working order
- provide spa tours as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter