Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
bonus eligibility
Career Development
Employee Discounts
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hospitality destination known for its innovative approach to meetings, events, and guest experiences. It is part of the prestigious portfolio of Marriott International brands, renowned worldwide for exceptional service, high standards, and a welcoming atmosphere. With expansive event spaces, lush indoor gardens, and diverse dining options, Gaylord Opryland Resort offers an extraordinary environment that combines luxury with Southern charm. The resort’s dedication to excellence is reflected in its commitment to fostering a supportive and inclusive workplace culture where associates, known as STARs, are encouraged to grow and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in culinary, food and beverage or related professional area
- OR two-year degree in Culinary Arts, Hotel and Restaurant Management or related major
- 2 years experience in culinary, food and beverage or related professional area
- Ability to lead and manage kitchen staff effectively
- Knowledge of food handling, sanitation and safety regulations
- Strong communication and leadership skills
- Ability to manage budgets and operating expenses
- Flexibility to work shifts and weekends as needed
- Commitment to delivering exceptional customer service
- Capability to train and develop employees
- Proficient in labor management systems
- Ability to handle guest feedback and resolve complaints professionally
Job Qualifications
- High school diploma or GED with 4 years experience in culinary or food and beverage field
- OR two-year degree in Culinary Arts, Hotel and Restaurant Management, or related major with 2 years experience
- Proven leadership and team management skills
- Strong culinary skills and ability to prepare various foods
- Knowledge of food safety and sanitation standards
- Excellent communication and interpersonal abilities
- Ability to develop new menu applications and food presentations
- Proficient in budgeting and labor management
- Experience in customer service and guest relations
- Capable of training and mentoring staff
- Strong problem-solving and decision-making skills
- Ability to work well under pressure in a fast-paced environment
Job Duties
- Manages kitchen shift operations and ensures compliance with food and beverage policies, standards and procedures
- Estimates daily production needs and communicates to kitchen personnel
- Assists Executive Chef with kitchen operations and preparation
- Prepares and cooks foods for guests or special functions
- Develops and creates new menu ideas and artistic food presentations
- Maintains purchasing, receiving and food storage standards
- Ensures compliance with food handling and sanitation standards
- Supervises and coordinates activities of cooks and kitchen workers
- Leads kitchen shifts while preparing food and fulfilling requests
- Utilizes interpersonal and communication skills to lead, influence and encourage team members
- Encourages mutual trust, respect and cooperation among staff
- Sets a positive example as a role model
- Ensures employees understand expectations and parameters
- Establishes and maintains open and collaborative team relationships
- Communicates performance expectations and recognizes successful performance
- Provides above and beyond services for customer satisfaction and retention
- Manages day-to-day kitchen operations to meet quality and customer expectations
- Interacts with guests to obtain feedback and handle complaints
- Achieves and exceeds culinary and budget goals
- Utilizes Labor Management System to schedule staff and track attendance
- Trains employees in safety procedures
- Identifies developmental needs and coaches staff to improve skills
- Participates in employee performance appraisals
- Reports issues to department manager and Human Resources
- Provides information to supervisors, co-workers and subordinates
- Analyzes information to solve problems and chooses best solutions
- Attends and participates in all pertinent meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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