Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Westin Phoenix Downtown is a distinguished hotel located in the heart of Phoenix, Arizona. As part of the globally recognized Marriott International brand, The Westin combines urban sophistication with the brand's signature focus on wellness and guest experience. The hotel offers a comprehensive range of accommodations, dining options, and meeting spaces, catering to both business and leisure travelers. Known for its commitment to exceptional service and its mission to empower guests to regain control and enhance their well-being, The Westin Phoenix Downtown fosters a nurturing environment that encourages associates to embrace their own health and vitality. This emphasis on... Show More
Job Requirements
- High school diploma or GED
- Four years experience in the culinary, food and beverage, or related professional area
- Or two-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
- Two years experience in the culinary, food and beverage, or related professional area
- Ability to work full time
- Willingness to work on-site at The Westin Phoenix Downtown
- Excellent communication skills
- Ability to handle guest complaints and provide exceptional customer service
- Strong leadership and coaching abilities
- Knowledge of food handling and sanitation regulations
Job Qualifications
- High school diploma or GED
- Four years experience in the culinary, food and beverage, or related professional area
- Two-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
- Two years experience in the culinary, food and beverage, or related professional area
- Strong interpersonal and communication skills
- Leadership and team management experience
- Knowledge of food safety and sanitation standards
- Ability to plan and prioritize work
- Experience with labor management systems
- Problem-solving and decision-making skills
Job Duties
- Manages kitchen shift operations and ensures compliance with all food and beverage policies, standards and procedures
- Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily
- Assists Executive Chef with all kitchen operations and preparation
- Prepares and cooks foods of all types, either regularly or for special guests or functions
- Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions
- Assists in determining how food should be presented and creates decorative food displays
- Maintains purchasing, receiving and food storage standards
- Ensures compliance with food handling and sanitation standards
- Performs all duties of kitchen managers and employees as necessary
- Recognizes superior quality products, presentations and flavor
- Ensures compliance with all applicable laws and regulations
- Follows proper handling and right temperature of all food products
- Operates and maintains all department equipment and reports malfunctions
- Checks the quality of raw and cooked food products to ensure that standards are met
- Supervises and coordinates activities of cooks and workers engaged in food preparation
- Leads shifts while personally preparing food items and executing requests based on required specifications
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Maintains the productivity level of employees
- Ensures employees understand expectations and parameters
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
- Ensures property policies are administered fairly and consistently
- Communicates performance expectations in accordance with job descriptions for each position
- Recognizes success performance and produces desired results
- Provides services that are above and beyond for customer satisfaction and retention
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily
- Sets a positive example for guest relations
- Empowers employees to provide excellent customer service
- Interacts with guests to obtain feedback on product quality and service levels
- Handles guest problems and complaints
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Utilizes the Labor Management System to effectively schedule to business demands and for tracking employee time and attendance
- Trains employees in safety procedures
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Participates in the employee performance appraisal process, providing feedback as needed
- Brings issues to the attention of the department manager and Human Resources as necessary
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Analyzes information and evaluates results to choose the best solution and solve problems
- Attends and participates in all pertinent meetings
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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