Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $64,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
top industry pay
Tuition Reimbursement
401K with company match
Comprehensive health packages
Personal time off
Job Description
The Queen Casino & Entertainment and its affiliates are renowned for their commitment to delivering exceptional service and memorable experiences to their guests. As a vibrant entertainment destination, the company prides itself on hiring team members who exhibit a wonderful attitude, dedication, and passion for outstanding guest service. The organization believes in nurturing talent by discovering each team member's strengths and providing continuous growth opportunities within the company. Committed to being an employer of choice in the competitive casino and hospitality industry, The Queen Casino & Entertainment offers top industry pay, comprehensive health packages including free options for full-time team... Show More
Job Requirements
- A high school diploma or GED equivalent is required
- At least three years of supervisory experience in a high volume kitchen is preferred
- Must possess excellent teamwork interpersonal guest service written and verbal communication skills
- Must have a professional demeanor and presence with the ability to interact with guests and team members
- Gaming industry experience is preferred
Job Qualifications
- A high school diploma or GED equivalent is required
- At least three years of supervisory experience in a high volume kitchen is preferred
- Must possess excellent teamwork interpersonal guest service written and verbal communication skills
- Must have a professional demeanor and presence with the ability to interact with guests and team members
- Gaming industry experience is preferred
Job Duties
- Ensure consistent high-quality service to all our team members and guests
- Build guest relations throughout every shift by talking with guests making them feel welcome and comfortable and inviting them back
- Establish menu forecasts based on expected guest counts and post for staff review
- Oversee staff to ensure compliance with established sanitation and nutrition practices
- Verify portion sizes and quality standards are in compliance with departmental standards
- Assign work to team members and monitor for timely and proper completion to comply with budget requirements
- Assist Executive Chef with development of menu items and recipes for buffet outlets and special events
- Monitor staffing levels to ensure budgetary compliance
- Manage escalated guest service issues appropriately and discreetly
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations
- Communicate pertinent information to senior staff surveillance or other necessary team members that is important to the operation of the casino
- Meet attendance guidelines and adhere to departmental and company policies
- Ensure satisfaction to guests
- Follow lawful directions from supervisors
- Uphold the company’s non-disclosure and confidentiality policies and agreements
- Interact well with others and be a positive influence on team member morale
- Work a flexible schedule as required by business operations including late nights weekends and holidays shifts may change
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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