
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $64,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
top industry pay
Tuition Reimbursement
401K with company match
Comprehensive health packages
Paid Time Off
Job Description
The Queen Casino & Entertainment and its affiliates are renowned for their commitment to delivering extraordinary service to both guests and team members. With a focus on fostering a positive work environment, the company emphasizes hiring individuals who possess wonderful attitudes and a dedication to excellence. By concentrating on the talents of its Team Members, The Queen Casino & Entertainment actively promotes personal and professional growth within the organization. The company is a leader in the casino and entertainment hospitality industry, providing guests with memorable experiences through outstanding service, excellent food, and a welcoming atmosphere.
The role of... Show More
The role of... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum of three years supervisory experience in a high-volume kitchen preferred
- Ability to work a flexible schedule including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Professional demeanor and presence
- Knowledge of sanitation, nutrition, and safety standards
- Ability to manage and motivate team members
- Capability to handle escalated guest issues discreetly
- Commitment to uphold company confidentiality and attendance policies
Job Qualifications
- A high school diploma or GED equivalent
- At least three years of supervisory experience in a high-volume kitchen preferred
- Excellent teamwork and interpersonal skills
- Strong guest service skills
- Effective written and verbal communication skills
- Professional demeanor and presence
- Ability to interact well with guests and team members
- Gaming industry experience preferred
Job Duties
- Ensure consistent high-quality service to all team members and guests
- Build guest relations by engaging with guests and making them feel welcome and comfortable
- Establish menu forecasts based on expected guest counts and post for staff review
- Oversee staff compliance with sanitation and nutrition practices
- Verify portion sizes and quality standards to meet departmental standards
- Assign work to team members and monitor timely completion to comply with budget
- Assist Executive Chef with development of menu items and recipes
- Monitor staffing levels for budget compliance
- Manage escalated guest service issues discreetly
- Understand guest alcohol limitations and company policies
- Communicate important information to senior staff and other necessary team members
- Meet attendance guidelines and adhere to company policies
- Ensure guest satisfaction
- Follow lawful directions from supervisors
- Uphold confidentiality policies and agreements
- Encourage positive team member morale
- Work a flexible schedule including late nights, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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