Phoenix Protective Corp logo

Phoenix Protective Corp

Sound Transit SOC Dispatchers

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $28.50 - $1.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Employee assistance program

Job Description

Phoenix Protective Corporation (PPC) stands as a beacon of innovation and commitment in the security industry, delivering exceptional protection services while fostering meaningful relationships with customers and employees alike. Unlike traditional security companies, PPC emphasizes a culture of employee ownership, integrity, and loyalty, creating a work environment where team members are valued and empowered. The company offers a comprehensive benefits package, including health, dental, vision, and life insurance, paid time off (PTO), and employee assistance programs (EAP), underscoring its dedication to employee well-being. Joining PPC means becoming part of a forward-thinking organization that prioritizes both professional growth and personal development.<... Show More

Job Requirements

  • Be organized with strong attention to detail
  • Flexible working schedule to include night and weekends
  • Pass pre-employment drug testing including THC
  • Willing to work flexible schedule weekends, holidays, days, or nights
  • Must be willing to attend mandatory paid training at minimum wage
  • Must pass a background check
  • Genuine desire and interest in the security industry
  • Ability to sit or stand 100 percent of shift
  • Reliable transportation
  • Great communication and writing skills
  • Ability to obtain a Washington State Security License
  • 21 years of age and older

Job Qualifications

  • Preferred 2 years of dispatch, military, security, law enforcement, corrections, fire, EMS, customer service or relevant college degree in the field
  • Ability to obtain a Washington State Security License
  • Great communication and writing skills
  • Genuine desire and interest in the security industry
  • Ability to sit or stand 100 percent of shift
  • Reliable transportation
  • Strong attention to detail

Job Duties

  • Receive and respond to emergency and non-emergency calls from public, system dispatchers, employees, customers, and law enforcement via telephone, radio, observations, and email
  • Monitor CCTV systems for multiple locations
  • Maintain status and locations of security personnel
  • Dispatch field personnel to incidents including alarm response, disturbances, and client requests
  • Utilize computers, radio systems, telephones, fax machines, and communication equipment
  • Self-manage, organize, and prioritize tasks
  • Troubleshoot and problem solve quickly
  • Perform clerical duties and detailed record keeping
  • Document all information into dispatch computer daily activity log
  • Maintain security and confidentiality of information
  • Maintain site security and watch for irregular or unusual conditions
  • Prepare reports on accidents, incidents, and suspicious activities using CCTV
  • Build and maintain positive community relationships
  • Assist first responders when appropriate
  • Display professional demeanor, appearance, and integrity

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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