Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $39,843.60
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Job Description
The State Office of Risk Management (SORM) is a significant government entity based in Austin, Texas, dedicated to managing risk and workers' compensation programs for various state agencies. Located at 300 W. 15th St., 6th Floor, Austin, TX 78701, SORM plays a crucial role in administering insurance, risk management, and continuity of operations programs that ensure the safety and efficiency of state government functions. This organization emphasizes a culture of communication, creativity, critical thinking, and customer service, striving to deliver excellent support to clients, claimants, vendors, and other stakeholders. As an employer, SORM offers full-time, regular employment with a reliable... Show More
Job Requirements
- Graduation from a standard senior high school or equivalent
- Two years of full-time experience working in general office complex clerical secretarial or closely related field or sixty credit hours from an accredited college or university
- Knowledge of general office or administrative practices and procedures
- Skill in working under pressure and meeting deadlines
- Skill in using a computer for word-processing and data entry retrieval
- Skill in providing customer service
- Skill in effective oral and written communication
- Ability to adhere to work schedules
- Ability to receive and positively respond to constructive feedback
- Ability to work cooperatively with others in a professional office environment
- Ability to provide excellent customer service
- Ability to work more than 40 hours as needed and in compliance with the FLSA
- Ability to work 8 a.m. - 5 p.m. Monday through Friday
- Ability to lift and relocate 30 lbs
Job Qualifications
- Graduation from a standard senior high school or equivalent
- Two years of full-time experience working in general office complex clerical secretarial or closely related field
- May substitute sixty credit hours from an accredited college or university for the required experience
- Knowledge of general office or administrative practices and procedures
- Knowledge of organizational behavior including assuming and sharing responsibility
- Skill in working under pressure and meeting deadlines
- Skill in organization
- Skill in long-range and short-range planning
- Skill in using a computer for word-processing and data entry retrieval
- Skill in providing customer service
- Skill in gathering and analyzing accurate and relevant information
- Skill in effective oral and written communication
- Ability to adhere to work schedules follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines
- Ability to receive and positively respond to constructive feedback
- Ability to work cooperatively with others in a professional office environment
- Ability to provide excellent customer service
- Ability to work more than 40 hours as needed and in compliance with the FLSA
- Ability to work 8 a.m. - 5 p.m. Monday through Friday
- Ability to lift and relocate 30 lbs
- Graduation from a four-year accredited college or university with a bachelor’s degree is preferred
- Experience with Adobe Pro is preferred
- Experience working in a Risk Management Information System (e.g. Origami) is preferred
Job Duties
- Serves as the agency receptionist answering phones transferring calls to the appropriate staff greeting visitors
- Processes electronic documents received from the Texas Department of Insurance-Division of Workers’ Compensation Office by assigning the appropriate document type
- Monitors and processes incoming faxes within the established time frame
- Monitors and processes documents from the agency’s central e-mail account and within the established time frame
- Processes return mail by contacting claimant to obtain mailing address and adding note entry in RMIS
- Maintains coordination of id badges for visitors and employees
- Maintains coordination of visitor sign-in book
- Maintains coordination of interviewee sign-in book
- Prepares out-going mail for medical bills to be returned to providers
- Maintains coordination of visitors registered via the Visitor Registration Website
- Checks agency voice mail box and forward messages to appropriate personnel
- Provides excellent customer service
- Performs related work as assigned
- Maintains relevant knowledge necessary to perform essential job functions
- Attends work regularly in compliance with agreed-upon work schedule
- Ensures security and confidentiality of sensitive and/or protected information
- Complies with all agency policies and procedures including those pertaining to ethics and integrity
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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