Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $26.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Uniform allowance
Job Description
Hotel Vin, Autograph Collection, is a distinguished luxury boutique hotel situated in the vibrant heart of Grapevine, Texas. Known for blending world-class hospitality with a rich passion for creating memorable guest experiences, Hotel Vin sets the standard for elegance and sophistication in the region. The hotel boasts 120 beautifully designed guest rooms that provide comfort and style to travelers seeking a refined stay. In addition to its exquisite accommodations, Hotel Vin features the acclaimed Bacchus Kitchen + Bar, which offers patrons a premier wine experience celebrating the rich viticultural heritage of the area. The hotel is integrated within Harvest Hall,... Show More
Job Requirements
- Previous bartending, wine service, serving and/or customer service experience
- experience with MICROS, Wine Emotion, and/or Open Table a plus
- be able to work in a standing position for long periods of time up to 5 hours
- be able to reach, bend, stoop and frequently lift up to 40 pounds
- maintain Food Handlers and TABC license
- must have at minimum a Level 1 sommelier certification from an accredited source such as WSET or Court of Master Sommeliers
- must be age 21 or above
- closed toe, non-canvas and non-skid soled shoes required
- excellent attendance record
Job Qualifications
- Must maintain Food Handlers and TABC license
- must have at minimum a Level 1 sommelier certification from an accredited source such as WSET or Court of Master Sommeliers
- must be age 21 or above
- outgoing personality, positive attitude, and strong communication skills
- knowledgeable of wine and beverage brand selections, wine trends, prices
- comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle
- able to confidently make food and beverage pairing recommendations
- knowledgeable of pre-check register operation
- possess basic math skills and ability to handle money
- knowledge of computer operations and ordering procedures
- knowledge of basic sanitation
- ability to communicate effectively with co-workers and supervisors
- ability to think and communicate clearly in high pressure situations
- ability to maintain excellent attendance and punctuality
Job Duties
- Lead by example, providing high levels of service and professionalism
- guide guests through wine selections
- up-sell whenever possible, personalizing guest experiences
- conduct glass tastings for guests as a requested service, teaching how wine tastes vary in glassware
- be knowledgeable of all wines offered in Cave, and remain up to date with current wine trends
- work within the outlet's hours of operation, primarily Wednesday through Saturday afternoons and evenings
- provide gracious and professional service efficiently
- maintain the Wine Emotion machine with updates and maintenance
- lead, train, mentor staff in wine service, presentation, and customer service excellence
- greet guests promptly and seat them appropriately
- present wine menus, answer wine-related questions, take beverage orders, and charge accordingly
- proactively resolve guest issues
- communicate allergy and dietary restrictions clearly
- report equipment or maintenance issues
- maintain cleanliness of Cave Society including furniture, glassware, utensils, floors, and storage areas
- keep glassware replenished and the area stocked
- monitor and maintain wine PARs
- follow all side work assigned by the manager
- maintain professional appearance and grooming
- promote harmonious communication and teamwork between front and back of house and hotel staff
- adhere to established standards of sanitation and company procedures
- assist with monthly beverage inventory
- coordinate and conduct wine tastings as needed
- ensure excellent attendance record
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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