Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Signature Restaurant - Casa Don Alfonso, located within The Ritz-Carlton St. Louis in Clayton, Missouri, is a renowned establishment known for its exquisite dining experience and sophisticated atmosphere. This prestigious location is part of the global Marriott International portfolio, a world leader in luxury hospitality. The Ritz-Carlton brand is synonymous with exceptional service and impeccable standards, striving every day to provide guests with memorable experiences marked by attention to detail, warmth, and professionalism. With over 100 awarded hotels worldwide, the brand prides itself on delivering comfort and excellence, supported by a diverse and highly skilled team committed to upholding its... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of related work experience
- minimum 1 year supervisory experience
- ability to comply with company policies and safety procedures
- professional personal appearance
- ability to lift and move objects up to 50 pounds
- ability to stand, sit, or walk for prolonged periods
- strong interpersonal and communication skills
- ability to perform physical tasks including reaching, bending, stooping, and navigating various surfaces
- ability to maintain confidentiality and respect company property
- willingness to work full time
- availability to work in Clayton, Missouri
- legal authorization to work in the United States.
Job Qualifications
- High school diploma or equivalent GED
- minimum 2 years of related work experience
- at least 1 year of supervisory experience
- no license or certification required
- strong communication skills
- ability to work effectively in a team environment
- knowledge of wine varieties and pairing techniques
- ability to handle physical demands of the job
- commitment to exceptional guest service
- adherence to safety and hygiene standards
- proficiency in inventory management
- ability to train and motivate staff
- fluency in English and ability to use professional language
- experience with customer service in luxury hospitality preferred.
Job Duties
- Communicate with guests, employees, and departments to ensure teamwork and guest satisfaction
- answer guest questions about wine origin, harvest, and styles
- create, update, and maintain wine lists
- pair and suggest wines that complement menu items
- attend wine tastings and develop supplier relationships
- request new wines and products
- design and implement wine promotions and incentive programs
- monitor and replenish inventory of cellar, equipment, and glassware
- conduct vintage and BIN number verification
- perform wine tastings with staff
- complete opening and closing tasks including organizing supplies and cleaning
- inspect storage areas for organization, FIFO system use, and cleanliness
- complete scheduled inventories and order supplies
- oversee dining room availability, service quality, guest safety, and well-being
- complete maintenance work orders
- provide, open, and serve wine or champagne
- secure liquors, beers, wines, refrigerators, cabinets, and storage areas
- comply with all state and local alcohol service laws
- maintain an accurate spill log
- collaborate with management on hiring, training, scheduling, evaluating, motivating, and coaching staff
- serve as a role model and first point of contact for fair treatment policy and open door process
- adhere to company safety policies and report maintenance, safety hazards, accidents, or injuries
- ensure uniforms and personal appearance are neat and professional
- maintain company information confidentiality and asset protection
- support and treat coworkers with dignity and respect
- assist team to reach common goals
- meet quality assurance expectations and standards
- move, lift, transport, push, pull, and place objects under 50 pounds unassisted
- stand, sit, or walk for extended periods
- read and verify information in various formats
- grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination
- reach above head and below knees, bend, turn waist, drag, and stoop
- navigate narrow, confined, or elevated spaces
- move on inclined, uneven, or slippery surfaces and stairs
- ascend and descend stairs and/or service ramps
- greet and recognize all guests according to company standards
- speak clearly and professionally
- answer phone calls using proper etiquette
- respond appropriately to employee concerns
- perform other reasonable tasks as assigned by supervisors.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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