Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
21c Museum Hotel Chicago is a unique boutique hotel and cultural destination located steps away from the iconic Magnificent Mile. The hotel combines the luxury of a full-service accommodation experience with the vibrancy of a contemporary art museum, being home to 297 stylish guest rooms and a 10,000-square-foot museum that remains open 24/7. At the heart of its lively atmosphere is the locally renowned Lure Fishbar, which adds a distinctive dining experience to the overall guest journey. This innovative combination of art, hospitality, and culinary excellence positions 21c Museum Hotel Chicago as a premier destination for travelers seeking an immersive... Show More
Job Requirements
- Previous experience managing business social media profiles
- Knowledge of relevant social media platforms
- Proficient in Outlook, Microsoft Office, Canva, Adobe applications
- Creative photography and video skills
- Attention to detail, speed, and accuracy
- Excellent communication skills
- Strong time management and multitasking abilities
- Team player with leadership qualities
- Ability to promote brand advocacy effectively
- Social customer service skills including conflict resolution
- Professional use of personal social media profiles
- Hospitality industry experience preferred
- Understanding of online marketing and marketing channels
Job Qualifications
- Previous experience managing business social media profiles including Instagram, Facebook, LinkedIn
- Knowledge of social media platforms relevant to the hospitality industry such as Pinterest, YouTube
- Proficiency with computer applications including Outlook, Microsoft Office, Canva, Adobe software
- Creative eye for capturing quality photography and videos with editing skills
- Ability to perform with attention to detail, accuracy, and speed while quickly learning new tools
- Exceptional communication skills in verbal, written, and visual formats
- Strong time management, multitasking abilities and follow-through on projects
- Team player with leadership skills in content development and online reputation management
- Proven ability to promote brand advocacy online and offline
- Skilled in social customer service including conflict resolution, empathy, and patience
- Maintains professional personal social media profiles
- Hospitality industry experience is desirable
- Knowledge of online marketing and major marketing channels is a plus
Job Duties
- Assist with managing digital asset database including releases, images, videos, brand assets
- Assist Marketing Manager in communication with internal and external guests
- Develop and schedule engaging content across social media platforms such as Instagram, Facebook, LinkedIn
- Engage with followers by responding to comments, direct messages, and inquiries timely
- Stay updated on social media trends and implement strategies to boost engagement and brand awareness
- Assist with influencer marketing, giveaways, and partnership activations
- Capture photography and video content to support brand storytelling
- Plan and execute brand photoshoots aligned with marketing campaigns
- Attend and capture on-site and off-site events including wine dinners, holiday activations, and curator events
- Monitor and respond to guest reviews on platforms like OpenTable, Google, Marriott, Expedia, TripAdvisor within 48 hours
- Collaborate with operations and culinary teams to provide brand-aligned responses
- Assist in execution of paid social media campaigns
- Support online audits ensuring business listings and menus are current
- Lead social media reporting for monthly and quarterly recaps
- Assist with development of annual marketing plans, trackers, and presentations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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