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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
YMCA membership
Flexible spending account
Paid Time Off
401(k) Plan
Staff meals
Job Description
River Crest Country Club, established as Fort Worth's oldest and most storied country club, is an esteemed private club located just five miles from downtown Fort Worth. Renowned for its beautiful setting, rich history, and exceptional service standards, River Crest offers members and guests an exclusive and luxurious experience, with a focus on hospitality and community. Committed to maintaining its stellar reputation, the club provides a wide range of amenities including dining, golf, social events, and fitness activities. With a welcoming environment and high standards for service excellence, River Crest Country Club fosters an inclusive and professional workplace culture where... Show More
Job Requirements
- Bachelor's degree in hospitality management, event planning or related field
- Minimum 5 years' experience in banquet operations management
- Must work well in stressful high-pressure situations with calm and confident decision making
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Be able and willing to meet the demands of a fast-paced environment with constantly shifting priorities
- Must demonstrate a high level of organizational, verbal and written skills
- Must demonstrate a high level of interpersonal skills
- Attention to detail and mental concentration are necessary for accurately performing tasks and tolerating frequent interruptions
- Must present a neat and clean personal appearance
- Must have timely, reliable attendance
- Must have a professional, courteous and respectful attitude toward members, guests, vendors, co-workers and supervisors
- Proficient in basic computer programs including Word and Excel, Adobe Acrobat
- Knowledge of menu planning, wine, and room layouts
- Knowledge of and ability to demonstrate proper business and dining etiquette
- Must lead and direct catering and banquet staff with professionalism
Job Qualifications
- Bachelor's degree in hospitality management, event planning or related field
- Minimum 5 years' experience in banquet operations management
- Proficient in basic computer programs including Word and Excel, Adobe Acrobat
- Knowledge of menu planning, wine, and room layouts
- Knowledge of and ability to demonstrate proper business and dining etiquette
- Ability to lead and direct catering and banquet staff with professionalism
- Excellent organizational, verbal and written communication skills
- Strong interpersonal skills fostering collaborative team culture
Job Duties
- Supports Director of Catering and Events by overseeing the accurate adherence to department policies and procedures
- Set the example of professionalism for the department and demonstrate exceptional interpersonal skills
- Mentor Catering Coordinator to help gain experience
- Maintain oversight and management of private room scheduling in NorthStar for groups of all sizes including social events, weddings, bridal/groom suite, breakfasts, lunches and dinners, baby shower, bridal luncheon, non-profit events, breakfasts, lunches and dinners
- Assists with Golf Tournaments events
- Directs Banquet staff to ensure all setup of events are correct
- Meet with event hosts to conduct tours, planning meetings, tastings, and greet at start of large events
- Verify all function set-ups for the day and following day by doing walk-throughs and communicating with banquet staff
- Receive guarantees of guest counts and communicate daily changes to staff
- Finalize event order details including diagrams, menus, timelines and setup needs
- Facilitate production and distribution of daily banquet changes and guarantees
- Help members and guests with entertainment, décor, audio-visual, floral and any other requirements integral to events being planned
- Maintain regular and timely phone and email correspondence and follow up with inquiries quickly
- Assist with event billing to ensure prompt processing and payment after the event
- Work with Executive Chef and Culinary Team to create custom menus for events as requested by party host
- Provide regular, detailed updates and maintain transparent communication throughout the event lifecycle
- Review all materials multiple times for accuracy-from invitation wording to seating charts to signage
- Maintain composure and professionalism under pressure, turning challenges into opportunities for exceptional service
- Cultivate strong and genuine relationships with vendors and department heads/managers through clear communication and mutual respect
- Serve as the primary liaison between event planning and other departments, facilitating open communication and alignment
- Coordinate all banquet related food and beverage requirements with the appropriate departments
- Participate in daily line-ups for staff to ensure proper communication for each event
- Attend and Conduct weekly BEO meetings
- Interacts with members and guests to acquire feedback on food and service quality
- Manages timing of events to follow timelines outlined by BEO
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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