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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $7.25 - $11.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Free games
flexible schedules
Employee Discounts
Job Description
The role of the Social Bay Concierge at Dave & Buster's is crucial in enhancing guest experiences by facilitating interactive and enjoyable gaming sessions in the Social Bays. This position entails guiding groups through a variety of games, offering expert advice and tips to maximize their fun, and ensuring that guests have everything they need for an unforgettable celebration. The Social Bay Concierge acts as the ambassador of fun, engaging directly with guests and creating an environment that fosters high energy, competition, and enjoyment. Responsibilities include collaborating with the service team to deliver prompt food and beverage service, addressing technical... Show More
Job Requirements
- Must be at least 18 years of age
- Ability to work days, nights, and/or weekends as required
- Ability to work in noisy, fast-paced environment with distracting conditions
- Ability to read and write handwritten notes
- Ability to lift and carry up to 30 pounds
- Ability to move about facility and stand for long periods
- Ability to walk or stand 100% of shift
- Ability to reach, bend, and stoop frequently
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience preferred
- Strong communication skills
- Ability to work well in a team environment
- Knowledge of food and beverage service a plus
- Basic technical aptitude
- Ability to provide excellent guest service
- Understanding of alcohol awareness policies
- Friendly and energetic personality
Job Duties
- Deliver an unparalleled guest experience through food, drinks and games
- Keep immediate supervisor informed of problems or unusual matters
- Welcome and engage all guests by providing exceptional service
- Create an environment of high engagement and fun
- Guide groups of guests through collaborative activities and games
- Provide tips and tricks on games to guests
- Support guests with service and basic technical questions
- Partner with service team to ensure prompt beverage and food service
- Complete side work to support setup and breakdown of social bays
- Reset and clean bays to approved standards
- Adhere to sanitation procedures
- Follow alcohol awareness procedures
- Assess guest demeanor and call attention to manager when necessary
- Assist other team members as needed
- Maintain favorable working relationships with coworkers
- Communicate effectively with guests
- Read and communicate in English
- Dress in proper dress code
- Must be at least 18 years old
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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