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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Paid Time Off
Employee Discounts
Job Description
Dave & Buster's is a well-known entertainment and dining venue that combines the excitement of arcade games, delicious food, and a vibrant sports bar into a unique and enjoyable experience. Renowned for creating memorable moments for guests of all ages, Dave & Buster's provides a dynamic atmosphere where families, friends, and colleagues can socialize, celebrate, and unwind. The company's commitment to high-quality service and a fun environment has made it a popular destination for entertainment enthusiasts.
The Social Bay Concierge at Dave & Buster's plays a crucial role in delivering an exceptional guest experience within the social bay... Show More
The Social Bay Concierge at Dave & Buster's plays a crucial role in delivering an exceptional guest experience within the social bay... Show More
Job Requirements
- Must be at least 18 years of age
- ability to lift and carry up to 30 pounds
- capability to stand or walk for 100% of the shift
- ability to operate credit card machines and handle cash transactions accurately
- proficiency in reading and writing notes
- ability to work in a noisy, fast-paced environment with distractions
- readiness to adhere to company dress code
- willingness to work days, nights, and weekends as business necessitates
Job Qualifications
- A talent for engaging with guests and generating excitement about the Dave & Buster's experience
- proficiency in operating POS systems
- experience handling cash and credit card transactions accurately
- ability to communicate effectively in English
- strong interpersonal and communication skills
- customer service oriented
- ability to work efficiently in a fast-paced environment
- attention to detail
- ability to follow company policies and procedures
- teamwork skills
- readiness to work flexible hours including days, nights, and weekends
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in an entertainment-focused environment
- keep supervisors informed of significant issues or unusual occurrences
- proactively address guest concerns and propose alternative solutions
- cultivate a warm and engaging atmosphere for guests and team members
- adhere to company sanitation protocols
- manage personal cash bank and financial transactions accurately
- follow alcohol awareness procedures and responsibly handle intoxicated guests
- assess guest behavior and identify situations requiring managerial attention
- greet guests promptly and courteously
- assist guests with game selections and instructions
- maintain thorough knowledge of all entertainment offerings and answer guest questions
- efficiently enter orders into the POS system
- work swiftly and effectively according to efficiency principles
- assist with setup and breakdown of social bay areas for events or peak times
- help clean and reset social bay areas
- support team members as needed
- be responsible for sales through personal POS keys and complete opening and closing duties
- participate in promotional activities and contests to boost sales and brand visibility
- ensure ongoing guest satisfaction through frequent check-ins and prompt responses
- maintain a clean and organized social bay station
- foster positive working relationships with team members
- actively listen to guest requests and communicate effectively
- adhere to dress code requirements
- accommodate individuals with disabilities as needed
- work days, nights, and weekends as required
- operate in a noisy, fast-paced environment
- read and write notes
- lift and carry up to 30 pounds
- move throughout the facility and stand for extended periods
- frequently reach, bend, and stoop
- walk or stand for 100% of the shift
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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