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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,200.00 - $87,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional Development
Job Description
The hiring company is a leading airline known for its commitment to safety, operational excellence, and customer service. As a major player in the aviation industry, this airline operates a comprehensive and dynamic System Operations Control Center (SOC) that is crucial for managing daily flight operations, dispatch, and handling irregular operations. The SOC functions as the nerve center for the airline's operational decision-making processes, ensuring optimal coordination between various departments such as Flight Operations, Maintenance Control, Crew Scheduling, Safety, and Compliance. The airline prides itself on maintaining stringent safety standards aligned with FAA regulations and internal policies to guarantee efficient,... Show More
Job Requirements
- Minimum three to five years of airline operations experience including SOC, Dispatch, or Operations Control
- Strong understanding of airline operational control processes, dispatch, and irregular operations management
- Experience developing SOPs, training programs, and operational manuals
- Strong communication, organizational, and presentation skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Strong analytical and problem-solving skills with attention to detail
Job Qualifications
- Minimum three to five years of airline operations experience including SOC, Dispatch, or Operations Control
- Strong understanding of airline operational control processes, dispatch, and irregular operations management
- Experience developing SOPs, training programs, and operational manuals
- Strong communication, organizational, and presentation skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Strong analytical and problem-solving skills with attention to detail
- FAA Aircraft Dispatcher Certificate preferred
- Experience working in a Part 121 airline environment preferred
- Experience with SOC software tools such as flight following systems, crew tracking, and maintenance tracking preferred
- Experience building dashboards or automation tools including Excel advanced skills, Power BI, Smartsheet, or SharePoint preferred
- Familiarity with Safety Management Systems (SMS) and operational risk mitigation preferred
Job Duties
- Design, implement, and maintain SOC training programs for Duty Managers, Dispatchers, and SOC Coordinators
- Develop onboarding and recurrent training materials including classroom training, job aids, manuals, checklists, and scenario-based exercises
- Conduct training sessions and provide coaching to SOC personnel to ensure consistent execution of procedures
- Maintain training documentation and ensure completion of required training and qualifications
- Identify training gaps through operational observations and performance trends and develop corrective training plans
- Develop, update, and standardize SOC SOPs to ensure clear execution of daily operations and irregular operations
- Ensure alignment of SOC procedures with FAA regulations, company manuals, operational control requirements, and internal safety policies
- Perform routine reviews and audits of SOC processes to ensure compliance with standards and identify opportunities for improvement
- Support continuous improvement initiatives and lead corrective action plans when performance gaps are identified
- Maintain version control and communication of updated SOPs and standards across the SOC team
- Develop and implement SOC checklists, templates, dashboards, decision-support tools, and standardized reporting formats
- Partner with IT and internal stakeholders to develop digital tools that reduce manual work, improve accuracy, and increase operational efficiency
- Identify opportunities to automate SOC workflows and reduce risk of human error
- Support the integration and optimization of SOC systems and tools used for flight following, coordination, and operational reporting
- Coordinate closely with Flight Operations, Maintenance Control, Crew Scheduling, Safety, Compliance, and other operational departments
- Support event investigations and contribute to root cause analysis for operational disruptions, delays, and irregular operations
- Assist in the development and maintenance of contingency plans, IROPS playbooks, and escalation protocols
- Ensure consistent communication standards and decision-making processes during operational events
- Perform SOC Duty Manager shifts as required by the Director of SOC
- Provide real-time operational support during daily and irregular operations
- Use operational shift experience to identify procedure gaps, training needs, and opportunities to improve tools and workflows
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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