Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,900.00 - $67,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Valley View Casino & Hotel is a premier entertainment and hospitality destination known for its vibrant gaming, luxurious accommodations, and diverse dining experiences. Located in a thriving community, the casino and hotel offer guests an engaging blend of high-quality services and amenities, including a variety of food and beverage outlets that cater to all tastes. With a commitment to excellence, Valley View Casino & Hotel fosters an atmosphere of professionalism, innovation, and guest satisfaction, making it a leader in the hospitality and gaming industry. The establishment prides itself on its mission to deliver exceptional service while maintaining the highest standards... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum two years of experience in restaurant or beverage management or equivalent
- One year of supervisory or leadership experience including coaching and training staff
- Proficiency in Microsoft Office programs
- Effective English communication skills both spoken and written
- Flexibility to work various shifts including weekends and holidays
- Ability to stand for extended periods
- Excellent organizational and analytical abilities
- Strong leadership and mentoring capabilities
- Ability to handle confidential information
- Must obtain Gaming License from Tribal Gaming Agency
- Must pass drug screening and skill tests
- Knowledge of relevant laws and regulations including Dram Shop Act and Alcoholic Beverage Control Act
- Capacity to manage guest relations professionally
- Commitment to company standards and safety regulations
- Ability to lift up to 50 pounds occasionally
- Ability to multi-task and prioritize
Job Qualifications
- High school diploma or GED equivalent
- Two years of restaurant or beverage management experience or equivalent combination of education and experience
- One year of progressive leadership experience including mentoring, training, and coaching
- Strong proficiency in Microsoft Office software
- Effective communication skills in English, both written and oral
- Ability to work flexible schedules including weekends and holidays
- Ability to stand for long periods
- Ability to foster camaraderie
- Strong organizational and analytical skills
- Leadership skills with the ability to provide clear direction and positive work environment
- Ability to write routine reports and read and interpret documents in English
- Ability to apply common sense and problem-solving skills
- Knowledge of Human Resources policies
- Ability to obtain and maintain a Gaming License
- Ability to pass skill testing and drug screening
Job Duties
- Support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision statements
- Maintain positive guest relations and resolve complaints
- Monitor and engage staff for outstanding guest interactions
- Ensure front of house operations align with department strategic plans
- Promote outstanding guest service
- Maintain cleanliness and health code compliance
- Resolve guest issues and special requests promptly
- Maximize cost effectiveness within budget and labor benchmarks
- Ensure beverage standards are maintained to protect the casino’s alcohol license
- Ensure compliance with relevant laws and internal policies
- Accurately track and report tips daily
- Mentor and coach department team members
- Provide input for Food & Beverage operations improvement
- Conduct daily team huddles
- Enforce safety rules and regulations
- Maintain knowledge of company facilities and special events
- Attend meetings and training sessions
- Perform other duties as assigned
- Conduct responsibilities professionally and ethically
- Maintain consistent attendance
- Adhere to performance standards and company policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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