Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
competitive salary
Job Description
Seneca Gaming Corporation is a leading entertainment and gaming company that operates in a dynamic casino environment, dedicated to providing exceptional customer experiences and creating rewarding employment opportunities. With multiple venues under its umbrella including dining establishments like the Burger Bar, Slice N Dice, the TDR, and the Coffee Shop, the corporation seeks to uphold its high standards of service, quality, and hospitality. The corporation embraces a culture of integrity, mutual respect, and professional growth, ensuring compliance with regulatory standards and internal policies such as the Internal Control Standards and the Seneca Gaming Corporation Acceptable Use Policy. This commitment extends... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or its equivalency preferred
- Must have limited cash handling, limited coffee shop and some degree of food production experience
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public, employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
- Must be able to stand, walk, and move through all areas of the casino
- Must be able to lift at least twenty pounds
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations
- Must complete all required SGC Training programs within nine months from commencement of employment
- Hours are determined by a 24-hour schedule
- Must adhere to all safety and sanitation guidelines and information security policies
- Must meet attendance guidelines and adhere to company policies
- Must be well-groomed and wear full uniform with badge
Job Qualifications
- Must be 18 years of age or older upon employment
- High school diploma or its equivalency preferred
- Must have limited cash handling, limited coffee shop and some degree of food production experience
- Previous customer service experience preferred
- Must possess excellent communication skills
- Ability to write routine correspondence and to speak effectively to the public, employees and customers
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
Job Duties
- Report to work well-groomed in full uniform and on time with badge on upper left side of uniform
- Provide prompt, friendly, and courteous service of food and beverage to all our guests
- Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language
- Follow all cash handling policies and procedures
- Adhere to all safety and sanitation guidelines in regards to Seneca Nation Health codes and Seneca Niagara Casino Risk Management Department
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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