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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.00 - $13.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a well-established leader in the gaming and entertainment industry, known for providing dynamic and engaging experiences at its properties nationwide. As a prominent company within the casino and resort sector, PENN Entertainment prides itself on fostering a vibrant work environment where employees are encouraged to thrive both professionally and personally. With a strong commitment to career development, the company offers robust support systems designed to help team members expand their skills and advance along their career paths. This includes comprehensive wellness programs addressing financial, physical, and mental well-being to ensure employees maintain a balanced and healthy lifestyle.... Show More
Job Requirements
- Must be at least 21 years of age
- GED or high school diploma
- One to six months of related experience or training or equivalent combination of education and experience
- Six months of customer service experience in a high energy and fast paced environment preferred
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to operate all tools of the trade including power tools safely
- Must have strong interpersonal skills
- Must have excellent verbal communication skills
- Must be able to obtain a Gaming Permit
- Must be able to work high volume days, nights, holidays, and weekends as needed
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Must be able to read and interpret plans and specifications
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Job Qualifications
- General Education Degree (GED) or high school diploma
- One to six months of related experience or training or equivalent combination of education and experience
- Six months of customer service experience in a high energy and fast-paced environment preferred
- Strong interpersonal skills
- Excellent verbal communication skills
- Ability to obtain a Gaming Permit
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Ability to read and interpret plans and specifications
- Ability to interact and resolve problems and conflicts diplomatically and tactfully
Job Duties
- Provide excellent customer service for all casino guests playing Smart ETG
- Proactively explain Smart ETG rules and gameplay
- Anticipate guest needs and answer questions about the property and loyalty reward program
- Maintain and update knowledge of Smart ETG games, property offerings, and loyalty programs
- Serve as a Smart ETG Ambassador by creating an entertaining and positive guest experience within company policies and procedures
- Ensure the work area is always clean and organized
- Accurately collect and record Smart ETG game information
- Respond to guest needs in accordance with service, policy, and procedure expectations
- Escalate potential issues or concerns to management as needed
- Adhere to scheduling and communicate scheduling concerns with managers
- Actively promote and demonstrate superior customer service
- Ensure compliance with all regulatory requirements
- Maintain strict confidentiality of departmental and company matters
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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