Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $14.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
Performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a dynamic and thriving company within the gaming and entertainment industry. Known for its vibrant and fast-paced environment, PENN Entertainment is dedicated to providing exceptional experiences to its guests and fostering an inclusive workplace culture where employees are encouraged to grow and develop their careers. As a leading casino operator, the company offers a wide range of entertainment options, including electronic table games and loyalty reward programs, designed to create a fun and engaging atmosphere for all visitors. PENN Entertainment emphasizes career advancement and supports team members through various wellness programs that address financial, physical, and mental... Show More
Job Requirements
- Must be at least 21 years of age
- High school diploma or GED
- One to six months of related experience or training
- Six months of customer service experience in a fast-paced environment preferred
- Ability to add, subtract, multiply, and divide
- Ability to compute rate, ratio, and percent
- Ability to operate and maintain tools safely
- Strong interpersonal skills
- Excellent verbal communication skills
- Ability to obtain a gaming permit
- Ability to work days, nights, holidays, and weekends
- Ability to read and interpret plans and specifications
- Ability to interact diplomatically and tactfully with guests and colleagues
Job Qualifications
- High school diploma or GED
- One to six months of related experience or training
- Strong interpersonal skills
- Excellent verbal communication skills
- Ability to obtain a gaming permit
- Ability to perform basic math functions including addition, subtraction, multiplication, and division
- Ability to compute rate, ratio, and percent
- Ability to interpret bar graphs
- Ability to read and interpret plans and specifications
- Ability to present information effectively to groups
- Ability to interact diplomatically with guests and colleagues
Job Duties
- Provide excellent customer service to casino guests playing Smart ETG games
- Explain Smart ETG rules proactively
- Anticipate guest needs and how to play
- Answer questions about the property and loyalty program
- Maintain knowledge of Smart ETG games, property, and loyalty programs
- Serve as a Smart ETG ambassador creating entertaining and positive guest experiences
- Ensure work area cleanliness
- Accurately collect and record Smart ETG game information
- Respond to guest needs following service policies
- Escalate issues to management as needed
- Adhere to scheduling and coordinate with manager on scheduling concerns
- Promote superior customer service aligned with company standards
- Ensure regulatory compliance and report potential issues
- Maintain strict confidentiality in all matters
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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