Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
day-one medical coverage
wellness programs
Job Description
PENN Entertainment is a premier provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations, as well as online sports betting and iCasino operations through ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment stands as an industry leader not only in delivering thrilling and engaging entertainment options but also in valuing diversity, sustainability, and community responsibility. The company emphasizes fostering an inclusive workplace culture where team members thrive and grow alongside the organization's dynamic expansion. Known for its commitment to innovation and excellence, PENN continually strives to change the entertainment landscape while... Show More
Job Requirements
- Must be at least 21 years of age
- General Education Degree (GED) or High School Diploma
- One to six months of related experience and/or training or equivalent combination of education and experience
- Six months of customer service experience in a high energy and fast paced environment preferred
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to compute rate, ratio, and percent and interpret bar graphs
- Ability to operate power tools safely and maintain them
- Strong interpersonal skills
- Excellent verbal communication skills
- Must be able to work high volume days, nights, holidays, and weekends
- Ability to effectively present information and respond to questions from groups
- Must be able to read and interpret plans and specifications
- Must successfully complete ServSafe Alcohol training certification course
- Ability to interact with guests, staff, and colleagues and resolve problems diplomatically
Job Qualifications
- Must be at least 21 years of age
- General Education Degree (GED) or High School Diploma
- One to six months of related experience and/or training or equivalent combination of education and experience
- Six months of customer service experience in a high energy and fast paced environment preferred
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to compute rate, ratio, and percent and interpret bar graphs
- Ability to operate power tools safely and maintain them
- Strong interpersonal skills
- Excellent verbal communication skills
- Ability to work high volume days, nights, holidays, and weekends
- Ability to effectively present information and respond to questions from groups
- Ability to read and interpret plans and specifications
- Successful completion of ServSafe Alcohol training certification course
- Ability to interact with guests, staff, and colleagues and resolve problems diplomatically
Job Duties
- Maintain and upkeep knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and related information
- Serve as a Smart ETG Ambassador by creating an entertaining and positive guest experience within policies and procedures
- Ensure work area is always clean
- Accurately collect and record Smart ETG game information
- Respond to guest needs according to service, policy, and procedure expectations and escalate issues to Manager as needed
- Adhere to scheduling and coordinate with manager any scheduling concerns with attention to guest satisfaction
- Support and promote superior customer service according to department and company standards
- Ensure compliance with all regulatory requirements within area of responsibility and report potential issues to management
- Maintain strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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