Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,413.00 - $65,851.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee wellness programs
Professional development opportunities
Flexible work arrangements
Job Description
Siemens Industry, Inc. is a global leader in technology, focusing on industry, infrastructure, transport, and healthcare sectors. They utilize innovative solutions to improve how we live, work, and move, emphasizing sustainable progress through technology. Siemens blends the real and digital worlds to deliver efficient and resilient systems, including smarter buildings, grids, factories, and transportation networks. The company values diversity, equity, and inclusion, providing an environment where employees can bring their authentic selves and grow professionally. Siemens offers various health and wellness benefits and an inclusive culture, supporting a workforce that reflects society's diversity. They are committed to equal opportunity employment,... Show More
Job Requirements
- High school diploma or state-recognized GED
- Ability to demonstrate organizational and interpersonal skills
- Ability to read and understand customer service contracts
- Experience with Microsoft Office and business software systems such as SAP
- Verbal and written communication skills in English
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Job Qualifications
- High school diploma or state-recognized GED
- Experience with Microsoft Office and business software systems such as SAP
- Verbal and written communication skills in English
- Ability to read and understand customer service contracts
- Associate degree preferred
- Experience dispatching or scheduling field personnel or technicians preferred
- Familiarity or experience with fire alarms, sprinklers, security systems, HVAC, or a similar industry is a plus
Job Duties
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Schedule resources to support standard service agreements
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Evaluate time-and-material service orders for completed costs and scope of work
- process invoices in accordance with standard billing practices
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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