Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,500.00 - $72,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Employee assistance program
Paid sick time
Paid Time Off
ongoing training
competitive compensation
Discounted lodging
Discounted dining
Free access to springs
Job Description
Ojo Santa Fe Spa Resort is a luxurious and tranquil retreat nestled in the picturesque surroundings of Santa Fe, New Mexico. Known for its serene oasis and renowned spring-fed waters, the resort offers a unique wellness experience that combines natural healing with gracious hospitality. At Ojo Santa Fe Spa Resort, guests can enjoy a variety of accommodations including spacious rooms, suites, and casitas, all designed to provide comfort and relaxation. The resort emphasizes a culture rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork, making it not only a destination for wellness but also a supportive and... Show More
Job Requirements
- High school diploma or equivalent
- 2 - 5 years of experience in sales, preferably in hospitality or related fields
- Ability to handle pressure and remain solution-oriented
- Excellent verbal and written communication skills
- Strong organizational skills and ability to multitask
- Familiarity with hotel operations
- Proficiency with CRM and Microsoft Office
- Ability to work independently and in a team
- Flexibility for varied work hours including evenings, weekends, and holidays
- Physical ability to walk, stand, and lift up to 50 pounds
- CPR/AED certification or willingness to obtain
- Willingness to travel to industry events and trade shows
- Commitment to company core values of accountability, authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork
Job Qualifications
- 2 - 5 years of sales experience required, preferably in hospitality or a related field
- Ability to maintain composure and stay solution-oriented under pressure
- Excellent communication and interpersonal skills
- Demonstrated ability to meet or exceed deadlines and revenue targets
- Strong organizational and time-management skills, with the ability to multitask and prioritize effectively
- Knowledge of hotel and resort operations and the ability to work collaboratively with other departments
- Proficiency in CRM software and Microsoft Office programs, including Word and Excel
- Ability to work independently as well as collaboratively within a team-oriented environment
- High level of flexibility and adaptability to handle changing priorities and work schedules
- Strong customer service orientation with a commitment to providing exceptional guest experiences
- Professional appearance/demeanor, representing the resort in a positive and professional manner at all times
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to travel to trade shows and industry events as required
- Must be able to walk, stand, and lift to 50 pounds
- CPR/AED certification required, or willingness to get certified (company will reimburse)
- Consistently model and follow core values
Job Duties
- Respond to group inquiries via phone, email, or in-person and provide accurate information about the hotel's services, amenities, and group rates
- Proactively identify and pursue new small-group sales opportunities
- Manage sales cycle: prospecting, qualification, proposals, negotiating, and closing
- Maintain sales pipelines and forecasts
- Serve as the main point of contact for small-group organizers before, during and after the event
- Provide expert guidance on event and service options
- Maintain strong relationships to encourage repeat business and positive CSI
- Manage all aspects of small-group meetings and events from initial turnover through final billing
- Create and distribute Banquet Event Orders (BEOs), group resumes, and event diagrams/details
- Coordinate event logistics with other internal departments, such as Food & Beverage, IT, Housekeeping, Guest Services, and Reservations
- Monitor events on-site to ensure service standards, timelines, and quality expectations are met
- Troubleshoot challenges quickly and effectively to maintain seamless execution
- Work closely with the F&B Team and other leaders to confirm accurate setups, details, and service delivery
- Manage room blocks and group reservations, including rooming lists and billing arrangements
- Create and manage contracts, collect deposits, and manage payment schedules
- Review BEOs against contracts to ensure proper execution and billing
- Perform post-event billing reviews and resolve discrepancies
- Upsell food and beverage enhancements, A/V services, and other upgrades when appropriate
- Monitor and analyze group performance metrics and provide regular reports to management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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