Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,500.00 - $72,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Employee assistance program
Paid sick time
Paid Time Off
ongoing training
competitive compensation
Discounted employee lunch
Free holiday meals
Employee Appreciation Lunches
Employee recognition awards
Free spa access
Spa treatment discounts
Restaurant Discounts
Gift shop discounts
Discounted lodging rate
Job Description
Ojo Santa Fe Spa Resort is a distinguished wellness destination located in the beautiful, serene Santa Fe, New Mexico. Known for its healing spring-fed waters, the resort offers a luxurious retreat that combines natural tranquility with high-end accommodations, including spacious rooms, suites, and casitas. Dedicated to providing genuinely gracious hospitality, Ojo Santa Fe Spa Resort emphasizes a culture rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. The resort is committed not only to its guests but also to its employees, fostering a supportive, positive work environment where everyone can thrive. This mission-driven company prioritizes exceptional experiences... Show More
Job Requirements
- High school diploma or equivalent
- 2 - 5 years of relevant sales experience preferably in hospitality
- Ability to maintain composure and stay solution-oriented under pressure
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Knowledge of hotel and resort operations
- Proficiency in CRM software and Microsoft Office
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, and holidays
- Ability to travel as needed
- Physical ability to walk, stand, and lift up to 50 pounds
- CPR/AED certification or willingness to obtain
- Commitment to company core values
Job Qualifications
- 2 - 5 years of sales experience preferably in hospitality or a related field
- Ability to maintain composure and stay solution-oriented under pressure
- Excellent communication and interpersonal skills
- Demonstrated ability to meet or exceed deadlines and revenue targets
- Strong organizational and time-management skills with the ability to multitask and prioritize effectively
- Knowledge of hotel and resort operations with the ability to work collaboratively with other departments
- Proficiency in CRM software and Microsoft Office programs including Word and Excel
- Ability to work independently as well as collaboratively within a team-oriented environment
- High level of flexibility and adaptability to handle changing priorities and work schedules
- Strong customer service orientation with a commitment to providing exceptional guest experiences
- Professional appearance and demeanor representing the resort in a positive and professional manner
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to travel to trade shows and industry events as required
- Ability to walk, stand, and lift up to 50 pounds
- CPR/AED certification required or willingness to get certified with company reimbursement
- Consistently model and follow core values
Job Duties
- Respond to group inquiries via phone, email, or in-person and provide accurate information about the hotel’s services, amenities, and group rates
- Proactively identify and pursue new small-group sales opportunities
- Manage sales cycle including prospecting, qualification, proposals, negotiating, and closing
- Maintain sales pipelines and forecasts
- Serve as the main point of contact for small-group organizers before, during and after the event
- Provide expert guidance on event and service options
- Maintain strong relationships to encourage repeat business and positive customer satisfaction index
- Manage all aspects of small-group meetings and events from initial turnover through final billing
- Create and distribute Banquet Event Orders (BEOs), group resumes, and event diagrams/details
- Coordinate event logistics with other internal departments such as Food & Beverage, IT, Housekeeping, Guest Services, and Reservations
- Monitor events on-site to ensure service standards, timelines, and quality expectations are met
- Troubleshoot challenges quickly and effectively to maintain seamless execution
- Work closely with the Food & Beverage Team and other leaders to confirm accurate setups, details, and service delivery
- Manage room blocks and group reservations, including rooming lists and billing arrangements
- Create and manage contracts, collect deposits, and manage payment schedules
- Review Banquet Event Orders against contracts to ensure proper execution and billing
- Perform post-event billing reviews and resolve discrepancies
- Upsell food and beverage enhancements, A/V services, and other upgrades when appropriate
- Monitor and analyze group performance metrics and provide regular reports to management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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