Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $125,000.00 - $140,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Fontainebleau Las Vegas is a premier luxury resort and casino located in the vibrant city of Las Vegas. Renowned for its exceptional service, upscale amenities, and dynamic entertainment offerings, Fontainebleau aims to deliver an unparalleled guest experience that blends excitement and sophistication. As a leader in the hospitality and gaming industry, Fontainebleau Las Vegas emphasizes innovation, inclusivity, and excellence in all facets of its business. The resort is committed to fostering a diverse and welcoming environment for both its guests and employees, ensuring a workplace culture that values varied perspectives, integrity, and mutual respect. Fontainebleau continuously evolves to meet the... Show More
Job Requirements
- must be at least 21 years of age
- bachelor's degree in marketing, hospitality, business administration, or a related field and/or equivalent work experience
- six years of experience in player development, customer relationship management, or a similar role within the casino or hospitality industry
- in-depth knowledge of casino marketing strategies and player segmentation
- strong understanding of player behavior and preferences
- excellent interpersonal and communication skills
- ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
- cross-cultural experience preferred
- proven ability to build and maintain relationships with high-value players
- analytical mindset with the ability to use data to drive decision-making
- strong leadership and team management skills
- proficient in using customer relationship management (CRM) software and other relevant marketing tools
- flexibility to work evenings, weekends, and holidays as required by the industry
- fluency in languages other than English is a plus
- experience in developing and implementing player development strategies
- must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
- must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
- excellent relationship-building and customer service skills
- ability to clearly present information through the spoken or written word
- speak with customers or employees, listen effectively
- ability to demonstrate a high level of service delivery
- to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
- ability to be tactful and polite, maintain confidences, and foster an ethical work environment
- handle all situations with sincerity
- must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
- ability to deliver a service level that creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
- strong financial management skills, including experience with budgeting, forecasting, and financial analysis
- must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
- must be willing and able to work a flexible schedule to include holidays, nights, and weekends
- ability to work in a fast-paced, busy, and somewhat stressful environment
Job Qualifications
- bachelor's degree in marketing, hospitality, business administration, or a related field and/or equivalent work experience
- six years of experience in player development, customer relationship management, or a similar role within the casino or hospitality industry
- in-depth knowledge of casino marketing strategies and player segmentation
- strong understanding of player behavior and preferences
- excellent interpersonal and communication skills
- ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
- cross-cultural experience preferred
- proven ability to build and maintain relationships with high-value players
- analytical mindset with the ability to use data to drive decision-making
- strong leadership and team management skills
- proficient in using customer relationship management (CRM) software and other relevant marketing tools
- flexibility to work evenings, weekends, and holidays as required by the industry
- fluency in languages other than English is a plus
- experience in developing and implementing player development strategies
- must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
- must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
- excellent relationship-building and customer service skills
- ability to clearly present information through the spoken or written word
- speak with customers or employees, listen effectively
- ability to demonstrate a high level of service delivery
- to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
- ability to be tactful and polite, maintain confidences, and foster an ethical work environment
- handle all situations with sincerity
- must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
- ability to deliver a service level that creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
- strong financial management skills, including experience with budgeting, forecasting, and financial analysis
- must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
- must be willing and able to work a flexible schedule to include holidays, nights, and weekends
- ability to work in a fast-paced, busy, and somewhat stressful environment
Job Duties
- execute player development strategies aligned with the overall marketing and business objectives
- identify target market segments and implement customized programs to attract and retain high-value players
- utilize customer data, analytics, and industry trends to drive decision-making and optimize player development initiatives
- build and maintain strong relationships with existing and potential high-value players
- personally interact with players to understand their preferences, needs, and expectations
- foster long-term loyalty by providing exceptional guest service and resolving player issues or concerns promptly
- leverage the VIP program to reward and recognize loyal players
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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