Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $125,000.00 - $140,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Fontainebleau Las Vegas is a vibrant and upscale resort and casino located in Las Vegas, Nevada. Known for its luxurious accommodations, exceptional amenities, and world-class entertainment, Fontainebleau Las Vegas stands as a premier destination for travelers and gaming enthusiasts alike. The company is deeply committed to providing an inclusive and welcoming environment for both guests and employees, emphasizing values such as diversity, equality, and empowerment within its workforce. With a focus on innovation and unparalleled guest experiences, Fontainebleau Las Vegas continuously strives to set new standards in the hospitality and gaming industry. As a prominent player in the Las Vegas... Show More
Job Requirements
- Must be at least 21 years of age
- Bachelor's degree in Marketing, Hospitality, Business Administration, or a related field or equivalent work experience
- Six years of experience in player development, customer relationship management, or a similar role within the casino or hospitality industry
- Knowledge of casino marketing strategies and player segmentation
- Strong understanding of player behavior and preferences
- Excellent interpersonal and communication skills
- Ability to provide leadership and direction
- Experience with customer relationship management software
- Flexibility to work evenings, weekends, and holidays
- Ability to work in a fast-paced, busy, and somewhat stressful environment
- Must follow Nevada Gaming Commission Regulations and departmental policies and procedures
- Proven ability to build and maintain relationships with high-value players
- Strong financial management skills
- Computer literacy including MS Office applications
- Ability to deliver high level of service
- Professional demeanor
- Ability to work flexible hours including holidays and weekends
Job Qualifications
- Bachelor's degree in Marketing, Hospitality, Business Administration, or a related field and/or equivalent work experience
- Six years of experience in player development, customer relationship management, or a similar role within the casino or hospitality industry
- In-depth knowledge of casino marketing strategies and player segmentation
- Strong understanding of player behavior and preferences
- Excellent interpersonal and communication skills
- Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
- Cross-cultural experience preferred
- Proven ability to build and maintain relationships with high-value players
- Analytical mindset with the ability to use data to drive decision-making
- Strong leadership and team management skills
- Proficient in using customer relationship management (CRM) software and other relevant marketing tools
- Flexibility to work evenings, weekends, and holidays as required by the industry
- Fluency in languages other than English is a plus
- Experience in developing and implementing player development strategies
- Excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
- Ability to conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
- Excellent relationship-building and customer service skills
- Ability to clearly present information through spoken or written word
- Ability to demonstrate a high level of service delivery
- Ability to be tactful, polite, maintain confidences, and foster an ethical work environment
- Professional image with excitement, enthusiasm, and an outgoing personality
- Strong financial management skills, including budgeting, forecasting, and financial analysis
- Computer literate and proficient with MS Office, Word, Excel, and Outlook
Job Duties
- Execute player development strategies aligned with the overall marketing and business objectives
- Identify target market segments and implement customized programs to attract and retain high-value players
- Utilize customer data, analytics, and industry trends to drive decision-making and optimize player development initiatives
- Build and maintain strong relationships with existing and potential high-value players
- Personally interact with players to understand their preferences, needs, and expectations
- Foster long-term loyalty by providing exceptional guest service and resolving player issues or concerns promptly
- Leverage the VIP program to reward and recognize loyal players
- Collaborate with various departments, such as hospitality, food and beverage, and entertainment, to enhance the overall player experience
- Participate in special events, tournaments, and entertainment experiences to attract and engage players
- Collaborate with the marketing team to implement compelling promotions and campaigns targeting high-value players
- Monitor, analyze, and report on player development initiatives, including player acquisition, retention, and revenue metrics
- Utilize data and insights to identify areas for improvement and make data-driven recommendations to optimize player development strategies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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