Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,100.00 - $79,400.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
Emerald Queen Casino is a premier gaming and entertainment destination located in the Pacific Northwest, renowned for its vibrant casino floor, exceptional dining establishments, and commitment to community values. Operated by the Puyallup Tribe, the casino blends the rich culture and traditions of the tribe with modern gaming and hospitality services, creating an unmatched guest experience that fosters both excitement and cultural respect. Known for its inclusive, dynamic environment, Emerald Queen Casino prioritizes employee development and guest satisfaction equally, making it a sought-after place of employment in the hospitality industry. The casino operates 24/7, offering its guests a seamless combination... Show More
Job Requirements
- High School Diploma or GED equivalent
- Five years of experience in hospitality management
- Three years of experience in a high-volume, fine dining restaurant environment
- Certified Food Protection Manager certification
- Ability to obtain Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission
- Willingness to work evening, weekend, and holiday shifts
- Physical ability to stand or sit for long periods, frequently walk, climb, reach, bend, crouch, push, and pull
- Ability to lift items up to 40 lbs
- Pre-employment drug testing
- Ability to work in a smoke-filled environment
Job Qualifications
- High School Diploma or GED equivalent
- Five years of experience in hospitality management
- Three years of experience in a high-volume, fine dining restaurant environment
- Certified Food Protection Manager certification
- Bachelor’s degree in Hospitality management or related field preferred
- Gaming experience preferred
- Experience working with tribal entities preferred
Job Duties
- Provide profit-driven, hospitality-focused leadership that motivates teams and delights guests
- Oversee daily front-of-house, back-of-house, and bar operations to ensure consistent, high-quality service delivery
- Foster a culture of excellence and respect, promoting teamwork, professional growth, and accountability
- Manage budgets, cost controls, inventory, and payroll to meet financial performance goals
- Maintain compliance with gaming, alcohol, and food safety regulations, as well as departmental standards
- Develop and manage staffing schedules, optimizing staff efficiency while maintaining superior guest experiences
- Lead team training and performance development programs to enhance service standards and retention
- Partner with executive leadership to implement strategic initiatives and operational improvements
- Monitor guest satisfaction metrics and resolve issues promptly with professionalism and care
- Contribute to special projects and support casino-wide hospitality initiatives as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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