Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $1.00
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health and income protection benefits
Professional and personal development
volunteer opportunities
Job Description
MGM Resorts International is a globally renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its iconic resorts, casinos, and entertainment venues, MGM Resorts offers a dynamic work environment that thrives on excitement, diversity, and innovation. The company is committed to delivering world-class experiences to its guests and employees alike, fostering a culture where creativity and excellence flourish within the vibrant hospitality industry. MGM Resorts is recognized for its dedication to quality service, luxury accommodations, and an unforgettable guest experience, making it a top employer for those seeking to grow and excel in hospitality and entertainment sectors.Show More
Job Requirements
- High school diploma or GED required
- 1+ years of prior relevant experience required
- 1+ years of prior relevant VIP services, front desk, or concierge experience preferred
- Previous experience working in a similar resort setting
Job Qualifications
- High school diploma or GED required
- 1+ years of prior relevant experience required
- 1+ years of prior relevant VIP services, front desk, or concierge experience preferred
- Previous experience working in a similar resort setting
Job Duties
- Provide extraordinary service consistent with the Ultra-Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes
- Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
- Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests
- Be able to describe, solicit and enroll guests in the MGM Rewards Representative loyalty program
- Be able to communicate eloquently and effectively through email, telephone and during face-to-face interactions
- Own all requests and complaints
- resolve issues immediately and follow up to ensure guest satisfaction
- Assist in planning and creating itineraries for all incoming hotel guests
- Greet guests upon arrival at the curb and escort them into the lounge for their registration needs
- Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email
- Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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