Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Employee assistance program
Training opportunities
Job Description
This employment opportunity is with a company specializing in providing comprehensive airport support services, dedicated to enhancing the travel experience of outbound and inbound passengers through efficient and courteous assistance. The company operates primarily within busy airport terminals, facilitating smooth passenger transitions by managing luggage handling, providing flight information, and ensuring compliance with airport and governmental regulations. This role is crucial in maintaining high standards of customer service within the fast-paced and dynamic airport environment.
The position involves directly engaging with outbound passengers at terminal entrances, where the employee will assess service needs and manage checked luggage. This includes the r... Show More
The position involves directly engaging with outbound passengers at terminal entrances, where the employee will assess service needs and manage checked luggage. This includes the r... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Previous baggage handling experience preferred
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Must be able to work outside in all weather conditions if requested
- Must possess tact in dealing with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate clearly in English verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must pass pre-employment background check
- Must be a citizen of the US or possess necessary work authorization from INS
Job Qualifications
- High school diploma or equivalent
- Previous airport or customer service experience preferred
- Previous baggage handling experience preferred
- Must be able to communicate clearly in English verbally and in writing
- Ability to work in all weather conditions
- Ability to read and understand instructions in English
- Tactful and capable of dealing with diverse clientele
- Must be able to lift up to 75 lbs
- Must be 18 years of age or older
Job Duties
- Meet and greet outbound passengers at terminal entrance and determine service need
- Check luggage and input checked baggage into baggage system
- Direct passengers to gate when possible
- Provide special services such as assistance with carry-on baggage, courtesy chairs, and carts
- Provide general flight information and directions to passengers
- Meet inbound flights to offer assistance with baggage and ground transportation
- Transport checked baggage and oversized luggage to baggage room
- Maintain cleanliness of work area and report maintenance needs
- Follow company policies and procedures
- Attend meetings and training sessions
- Project a positive image and respond courteously to inquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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