Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Uniform allowance
Employee training programs
Job Description
The hiring organization is a reputable airport services company dedicated to providing exceptional assistance and customer service to outbound and inbound air passengers. This company plays a critical role in ensuring seamless travel experiences by aiding passengers with luggage handling, directions, and general inquiries at the airport terminal. As part of a professional team, the company is committed to upholding high standards of care, punctuality, and positive engagement with travelers and airline personnel alike. With a focus on efficiency and customer satisfaction, this organization continuously strives to enhance airport services through attentive, courteous, and reliable support.
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Job Requirements
- High school diploma or equivalent
- minimum age 18 years
- previous airport or customer service experience preferred
- previous baggage handling experience preferred
- reliable telephone and transportation
- able to work outdoors in all weather conditions
- able to communicate clearly in English
- able to lift and carry up to 75 lbs
- able to stand, bend, stoop, push, and work throughout shift
- must pass background check and drug test
- must have legal authorization to work in the US
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- previous baggage handling experience preferred
- must be 18 years of age or older
- must have reliable telephone and transportation
- ability to communicate clearly in English verbally and in writing
- ability to read, understand, and follow instructions in English
- tactful and able to interact professionally with clients, employees, and the public
- able to work under various weather conditions
- physical ability to lift and carry up to 75 pounds
- ability to stand, bend, stoop, and push throughout shift
- must pass pre-employment and random drug tests
- must pass pre-employment background check
- must be U.S. citizen or have proper work authorization
Job Duties
- Meet and greet outbound passengers at terminal entrance
- determine service need and check luggage
- direct passengers to gate when possible
- input checked baggage into baggage system
- provide special service including courtesy chair and baggage assistance
- provide general information, directions, and flight information
- meet inbound flights to provide assistance
- meet and greet arriving passengers in claim area
- offer help with baggage and ground transportation
- transport checked baggage to appropriate location
- transport oversized luggage to bag room
- handle property carefully
- be familiar with governmental, client, airport, and company regulations
- keep supervisor informed of needs and problems
- maintain cleanliness of work area
- project a positive image and respond courteously
- attend meetings and training
- adhere to dress code and display identification
- follow company policies and participate in achieving objectives
- use equipment and supplies responsibly
- perform other requested duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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