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Delta Airlines

Sky Club Regional Operations Manager, West Coast

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $89,500.00 - $245,100.00
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Work Schedule

Standard Hours
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Benefits

competitive salary
Profit sharing
Performance incentives
401(k) with company contributions
Vacation Time
Paid personal time
Paid holidays
Paid maternity/parental leave
Comprehensive health benefits
Dental Insurance
Vision Insurance
short/long term disability
Life insurance
Family care assistance
Lactation support
backup care
Holistic wellbeing programs
Employee assistance program
Financial Coaching
Mental Health Resources
flight privileges
Career development programs
Community service partnerships
Sustainability initiatives
Business Resource Groups
Recognition rewards
Discounts and voluntary benefits

Job Description

Delta Air Lines is a leading global airline headquartered in Atlanta, renowned for its commitment to providing exceptional passenger experiences through outstanding service and innovation. Operating a comprehensive network with thousands of daily flights across the globe, Delta maintains a strong presence in major hubs including Los Angeles, California. The company prides itself on fostering a diverse and inclusive workplace culture rooted in core values such as Care, Integrity, Resilience, and Servant Leadership, which govern its operations and employee engagement. Delta offers competitive compensation packages, growth opportunities, and an array of benefits designed to support the well-being and career development... Show More

Job Requirements

  • A strong hospitality background is required for this position
  • Minimum 8 years' experience in food and beverage management
  • Ability to interpret financial and operational data into operational plan
  • Ability to interpret guest satisfaction data, draw conclusion and effectively implement change
  • Strong ability to influence and shape the larger business without having direct control
  • Superior leadership skills
  • Excellent verbal and written communications skills
  • Must be performing satisfactorily in current position
  • Consistently prioritizes safety and security of self, others, and personal data
  • Embraces diverse people, thinking, and styles
  • Possesses a high school diploma, GED, or high school equivalency
  • Is at least 18 years of age and has authorization to work in the United States
  • Qualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

Job Qualifications

  • Strong hospitality background
  • Minimum 8 years' experience in food and beverage management
  • Ability to interpret financial and operational data into operational plan
  • Ability to interpret guest satisfaction data, draw conclusion and effectively implement change
  • Strong ability to influence and shape the larger business without having direct control
  • Superior leadership skills
  • Excellent verbal and written communications skills
  • Must be performing satisfactorily in current position
  • Consistently prioritizes safety and security of self, others, and personal data
  • Embraces diverse people, thinking, and styles
  • Possesses a high school diploma, GED, or high school equivalency
  • Is at least 18 years of age and has authorization to work in the United States

Job Duties

  • Lead all Delta operational Delta Sky Club leaders and team members to success on daily, weekly, monthly, and annual action plans related to club strategic plan
  • Help create and execute the Club guest satisfaction objectives
  • Help create and execute the Club financial objectives
  • Plan, organize, and facilitate regular performance leader meetings in the operation
  • Hands-on daily supervision of Club operations to ensure quality delivery of product and service
  • Assist in timely development of marketing and sales activities for Club
  • Responsible for ensuring that training of all service team members is in place to deliver optimum quality
  • Investigate and resolve quality and service issues in a timely fashion
  • Plays an integral part in the selection hiring and training of new team members
  • Demonstrate positive leadership characteristics, which will inspire team members to meet and exceed standards
  • Participate and influence in making each Club better
  • Assist in the development of the annual Delta Sky Club budget
  • Controls vendor annual budget and labor expenses
  • Direct and maintain food handling in compliance with sanitation laws
  • Understand and oversee all contract purchasing procedures for the Clubs
  • Manage in compliance with local, state, and federal laws and regulations
  • Promote and maintain high levels of Team member empowerment and satisfaction
  • Develop short and long term financial operating plans
  • Use statistical analysis to determine improved courses of action
  • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.