Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Flexible spending account
Employee assistance program
403(b) savings plan
Paid on-the-job training and orientation
Referral program
Opportunities for career advancement
Job Description
Mercy House is a well-established nonprofit organization dedicated to addressing homelessness by providing comprehensive housing solutions, supportive services, and programs aimed at helping individuals and families regain stability. Operating in Ventura, CA, Mercy House focuses on delivering dignified housing opportunities, emergency shelter programs, and personalized support to its guests. The organization’s mission is to be a leader in ending homelessness through compassionate, client-focused care that emphasizes housing stability, empowerment, and community integration. By combining housing initiatives with wellness and crisis support, Mercy House creates a safe and respectful environment that fosters recovery and independence for vulnerable populations. Mercy House values... Show More
Job Requirements
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- ensure a client-focused, trauma-informed, and housing-focused shelter approach
- ability to perform crisis intervention as needed
- previous shelter experience is preferred but not required
- ability to work effectively with a diverse population
- plan, organize and prioritize duties
- perform crisis intervention as needed
- clearly communicate information and instructions verbally and in written form
- maintain a positive, professional and safe environment while on duty
- establish and maintain effective working relationships with others
- dependability, responsibility, and ability to communicate effectively and respectfully
- possess supervisory experience and ability to guide and lead a small group of staff members
- fluency in Spanish is of significant value
- ability to lift, bend, push, and pull up to 50 pounds
- prolonged periods of standing and the ability to work in a fast-paced environment
Job Qualifications
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- ensure a client-focused, trauma-informed, and housing-focused shelter approach
- ability to perform crisis intervention as needed
- previous shelter experience is preferred but not required
- ability to work effectively with a diverse population
- plan, organize and prioritize duties
- clearly communicate information and instructions verbally and in written form
- maintain a positive, professional and safe environment while on duty
- establish and maintain effective working relationships with others
- dependability, responsibility, and ability to communicate effectively and respectfully
- possess supervisory experience and ability to guide and lead a small group of staff members
- fluency in Spanish is of significant value
Job Duties
- Provide an active staff presence during assigned overnight shifts
- assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping
- perform nightly deep cleans across site to ensure overall health of facility, including servicing restrooms, showers, and food-service areas
- resolve any conflicts and file incident reports when necessary
- provide necessary emergency support and follow emergency procedures
- conduct safety and wellness checks, communicating potential concerns with security staff to ensure staff and guest safety
- provide late-night transportation services if program utilizes fleet vehicles
- support shelter staff during designated shifts
- assist in various aspects of staff's duties
- assist in coordinating and managing special group events and holiday events
- provide crisis/conflict intervention
- communicate and assist any staff or shelter issues with Program Manager
- oversee Paycom requests and timesheets of direct staff, PTO, schedules, and coverage
- assist the onboarding of new staff and coordinate ongoing training
- assist with driving shuttles if program utilizes fleet vehicles
- encourage and discuss progress toward housing with shelter guest
- provide general support for guests
- observe and report concerns, violations, and general events in daily staff logs
- provide late-night meals and organize early-morning food distribution
- coordinate supply and service needs
- assist with securing necessary resources
- assist with record keeping and reporting
- attend staff meetings and training workshops as needed
- assist with general duties such as stocking supplies, copies, fax, phone calls
- enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
- perform ad hoc projects as appointed by Supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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