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Job Overview
Employment Type
Full-time
Compensation
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Employee wellness programs
Job Description
Our client is an ultra-luxury hospitality establishment specializing in providing exceptional guest experiences within its prestigious Signature Suites. Renowned for impeccable service standards and personalized attention, this high-end resort stands out as a leader in the luxury hotel sector. The company prides itself on creating bespoke experiences that define the pinnacle of comfort, elegance, and exclusivity, catering to discerning guests who expect a seamless blend of sophistication and warmth throughout their stay. With a commitment to excellence, the resort integrates innovative hospitality technologies alongside traditional service values to deliver personalized and memorable stays that encourage repeat visits and loyalty.
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Job Requirements
- Minimum 2-4 years butler experience at ultra luxury property
- Preferred minimum 2 years in hospitality management role
- Lifting 50 lbs maximum with frequent lifting and carrying of objects weighing up to 25 lbs
- Ability to walk or stand for prolonged periods
- Effective communication skills
- Ability to handle confidential information with discretion
- Willingness to work flexible schedules including weekends and holidays
Job Qualifications
- Proficiency in housekeeping, front office, and food & beverage knowledge
- Expertise in standard butler practices
- Ability to coach and train team members in both classroom and on the job settings
- Excellent communication skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- High level of emotional intelligence and discretion
- Valid United States drivers license
Job Duties
- Managing the stay details of the Signature Suite guests from pre-arrival to post stay including packing/unpacking services, dining and recreation reservations, in-room requests, transportation needs, and bespoke services
- Communicating directly with Destination and Leisure Sales teams upon booking of Signature Suites
- Proficiently utilize all hotel software including but not limited to hotel PMS system, housekeeping software, food & beverage and recreation reservation systems
- Coordinating with VIP team on all pre-arrival communication via phone, email, and text message
- Serve as a liaison between the guest and all hotel departments to ensure seamless communication and flawless execution of all requests
- Greeting, escorting, and checking in all Signature Suite guests
- Establish genuine rapport and relationships with Signature Suite guests
- Collaborate with housekeeping, engineering, and all other necessary departments to ensure all suites are immaculately kept, maintained, and ready for guest arrival
- Maintain butler pantry with necessary items needed for guest service including conducting inventories on a weekly basis
- Managerial responsibilities including scheduling, payroll, disciplinary action, and ordering will be proactively completed
- Function as a butler for all rooms as assigned by Hotel Manager
- Train all newly hired butlers for both Tower and Yacht Club on service standards
- Host two-day Butler Academy training sessions covering topics such as wine service, grooming standards, butler duties, and clothing handling
- Conduct on-the-floor training and shadowing of all current team members on a weekly and monthly basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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