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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
On-the-job training
Job Description
Our hiring establishment is a prestigious ultra-luxury resort that prides itself on delivering unparalleled hospitality experiences to our discerning guests. The resort is renowned for its exquisite Signature Suites which offer guests not only magnificent accommodations but also a highly personalized service experience. The property is dedicated to excellence in every detail, from first contact to post-stay follow-up, and our Signature Suites represent the pinnacle of our service offerings. The establishment maintains a strong commitment to employee development, cultivating a culture of professionalism, emotional intelligence, and discretion among all team members to meet the high standards expected in luxury hospitality.Show More
Job Requirements
- Minimum 2-4 years butler experience at ultra luxury property
- Preferred minimum 2 years in hospitality management role
- Ability to lift up to 50 lbs with frequent lifting and carrying of objects up to 25 lbs
- Ability to walk stand reach handle feel talk hear and see to a significant degree
Job Qualifications
- Proficiency in housekeeping front office and food and beverage knowledge
- Expertise in standard butler practices
- Ability to coach and train team members in classroom and on the job settings
- Excellent communication skills
- Strong organizational skills with ability to manage multiple priorities simultaneously
- High level of emotional intelligence and discretion
- Valid United States drivers license
Job Duties
- Managing the stay details of Signature Suite guests from pre-arrival to post stay including packing and unpacking services dining and recreation reservations in room requests transportation needs and bespoke services
- Communicating directly with Destination and Leisure Sales teams upon booking of Signature Suites
- Proficiently utilizing all hotel software including PMS housekeeping software food and beverage and recreation reservation systems
- Coordinating with VIP team on all pre-arrival communication via phone email and text message
- Serving as a liaison between guests and all hotel departments to ensure seamless communication and flawless execution of all requests
- Greeting escorting and checking in all Signature Suite guests
- Establishing genuine rapport and relationships with Signature Suite guests
- Collaborating with housekeeping engineering and other departments to ensure suites are immaculately kept maintained and ready for arrival
- Maintaining butler pantry including weekly inventories
- Proactively completing managerial responsibilities including scheduling payroll disciplinary action and ordering
- Functioning as a butler for assigned rooms
- Training newly hired butlers on service standards personalization anticipatory service and technical skills
- Hosting two-day Butler Academy training sessions
- Conducting on the floor training and shadowing of team members weekly and monthly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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