Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.61 - $25.54
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
flexible schedule
Job Description
This job opening is for the position of Site Operations Manager at a nationally recognized transportation and parking management company. This organization is known for its commitment to providing efficient, safe, and customer-focused parking and transportation services across multiple locations nationwide. Their focus on quality management and customer satisfaction has established them as a leader in the industry. With a legacy of innovation and operational excellence, they invest in specialized training and technology to ensure smooth and effective site management. The company emphasizes not just operational success but also employee growth and adherence to safety and legal standards, reflecting their... Show More
Job Requirements
- High school diploma or equivalent
- valid CDL with passenger endorsement
- prior experience in transportation or parking management preferred
- ability to pass background checks
- strong communication skills
- physical ability to perform inspections and equipment maintenance
- flexibility for various work shifts
- basic computer proficiency
- compliance with safety regulations
Job Qualifications
- High school diploma or equivalent
- valid Commercial Driver's License (CDL) with passenger endorsement
- experience in site or operations management
- strong leadership and communication skills
- knowledge of safety and security protocols
- ability to manage budgets and financial records
- proficiency in using fleet management software
- experience in staff training and development
- ability to handle customer service issues effectively
- knowledge of traffic laws and regulations
- ability to work flexible shifts
- strong organizational and multitasking capabilities
Job Duties
- Maintain staff by recruiting, selecting, orienting, and training employees
- maintain a safe, secure, and legal work environment
- develop personal growth opportunities
- accomplish staff results by communicating job expectations
- plan, monitor, and appraise job results
- coach, counsel, and discipline employees
- develop, coordinate, and enforce safety, systems, policies, procedures, time and attendance, schedule building, and adhere to site hourly budget and productivity standards
- establish strategic goals by gathering business, financial, service, and operations information
- identify and evaluate trends and options
- choose a course of action
- define objectives
- evaluate outcomes
- accomplish financial objectives by forecasting requirements
- prepare an annual budget
- schedule expenditures
- analyze variances
- initiate corrective actions
- maintain quality service by enforcing parking veterans’ quality and customer service standards
- analyze and resolve quality and customer service problems
- identify trends
- recommend system improvements
- maintain professional and technical knowledge by attending workshops and training
- contribute to team effort by accomplishing related results as needed
- maintain equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of supplies, and replacing non-operational equipment
- communicate with assistant manager and parking lead daily to ensure operations and quality of service standards
- maintain communication with contract manager to ensure performance expectations are met
- manage, implement, and supervise all daily parking operations
- organize, maintain, and reconcile financial records
- oversee claims process to limit liability and maintain property safety
- train, supervise, counsel, schedule, and evaluate parking attendant staff
- assist in setting up special event parking programs
- provide technical assistance and work direction to support personnel
- ensure equipment upkeep and property maintenance
- operate office equipment
- prepare and maintain volume and manager reports
- undertake special projects
- perform various activities to support operations
- administer and maintain transportation or parking program
- maintain ridership logs
- manage maintenance program
- use fleet management software and hardware
- provide safe and courteous transportation
- follow routes and schedules
- adhere to traffic regulations
- complete trip documentation
- assist passengers
- operate wheelchair lift
- secure wheelchairs
- perform vehicle inspections
- report defects
- fuel fleet
- check and fill fluids
- provide schedule information
- communicate with diverse individuals including those with disabilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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