Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Employee Discounts
bus passes
Job Description
Hilton Garden Inn Atlanta Airport is part of the globally recognized Hilton Hotels & Resorts brand, known for delivering exceptional hospitality and quality service to travelers around the world. Located conveniently near Atlanta's bustling airport, this hotel serves as a preferred destination for both business and leisure guests seeking comfort, convenience, and excellent amenities. The Hilton Garden Inn offers a welcoming environment complemented by modern accommodations, meeting spaces, dining options, and a range of guest services designed to create memorable stays. The property prides itself on maintaining high standards of customer service and operational excellence, making it a standout establishment... Show More
Job Requirements
- High school diploma or general education degree or equivalent combination of education and experience
- Open availability including holidays and weekends
- Valid driver’s license with a clean driving record
- Ability to drive manual and automatic transmission vehicles
- Strong communication skills in English
- Ability to lift heavy luggage and packages
- Ability to work in a fast-paced environment and remain calm under pressure
- Ability to follow security procedures and maintain guest confidentiality
- Ability to complete daily vehicle safety checks
- Willingness to undergo background and substance abuse screening
- Physical ability to perform manual tasks such as loading and unloading luggage
Job Qualifications
- High school diploma or general education degree or equivalent combination of education and experience
- Ability to drive manual and automatic transmission vehicles
- Strong communication skills in English both verbal and written
- Customer service orientation with patience tact and diplomacy
- Ability to read and comprehend English language for luggage tags claim checks and street signs
- Ability to maintain an alert and attentive demeanor
- Ability to handle guest complaints and problems professionally
- Basic knowledge of traffic laws and safe driving practices
- Ability to perform light cleaning and maintain vehicle cleanliness
- Ability to perform assigned administrative duties such as completing baggage claim tickets
Job Duties
- Warmly welcome guests creating a positive first impression of hotel
- Promote hotel facilities and provide accurate information on hotel facilities local attractions events transportation arrangement and directions around the community
- Maintain effective communication amongst the Bell Staff and with all hotel departments Stay aware of issues relating to Bell Staff and general hotel operations Attend meetings as scheduled Be responsive to instructions and suggestions and work to resolve problems Adhere to arrangements made and instructions relating to special guest needs large group arrivals VIP and special requests special transportation needs etc
- Load and unload guest luggage and other belongings from a variety of vehicles escort guests to and from guest rooms transport luggage belongings to and from guest rooms bell closet and other hotel areas navigate bell carts carefully through public areas in and out of elevators and in corridors demonstrate features of guest room and promote hotel facilities deliver guest faxes amenities etc
- Complete baggage claim tickets read and match luggage tags to tickets detach and give to guest their portion of claim ticket
- Organize and store luggage in designated area
- Transport guests to and from designated and approved locations using official hotel vehicles cars or vans Operate hotel vehicles in a safe manner and in accordance with established laws Perform assigned duties associated with guest transportation ex maintain logs show videos etc Read track and comply with guest transportation schedules established on a daily basis Properly maintain and clean hotel vehicles
- Must be able to drive a manual and automatic transmission vehicle
- Ensure the timely delivery of guest luggage packages gifts messages facsimiles newspapers etc
- Follow security procedures on the handling of guest room keys and the protection of guest-related information
- Listen to and promptly act to correct guest problems and complaints
- Clean and organize hotel front entrance bell stand area and bell closet including daily light cleaning
- Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site
- Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community
- Listen understand and respond immediately to customer and associate inquiries and requests for assistance Greet customers with a friendly and sincere welcome
- Lift luggage packages and boxes from cars buses vans and carts placing items on the ground onto baggage carts conveyors or other vehicles
- Clearly communicate the features and services of the hotel facilities
- Maintain an alert and attentive demeanor
- Maintain cleanliness of the hotel vehicles by cleaning and washing it when appropriate
- Take vehicles for periodic servicing and fueling as required
- Assist Bell Captain when necessary
- Pick up and deliver laundry to certain and specific designated locations as determined by immediate supervisor
- Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points etc
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger
- Ability to read English language to ascertain information from luggage tags claim checks and to identify specific airline customer pickup and drop off points and street signs
- Complete a pre-driving checklist for vehicles on a daily basis insuring that the following are in proper working order lights brakes and electric doors on vans and trucks oil and tire pressure transmission fluid radiator fluid and gas at proper levels
- Nothing in this job description restricts managements right to assign or reassign duties work hours and or responsibilities for this job at any time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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