MILL CREEK LUMBER

Showroom Sales Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $20.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling

Job Description

Mill Creek Lumber & Supply Company, established in 1934, is a trusted and established leader in the building materials industry. With nearly a century of experience, the company serves a diverse clientele including homeowners, builders, contractors, architects, and designers by providing high-quality products alongside exceptional customer service. The company’s showroom is renowned as a premier destination for premium millwork solutions. It offers an extensive selection of doors, windows, mouldings, stair parts, hardware, and specialty items designed to support projects of every size and style. Mill Creek Lumber & Supply Company has built a strong reputation for reliability, expertise, and a... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ years of experience in customer service, hospitality, retail, or showroom environments
  • Strong interpersonal and communication skills
  • Professional appearance and demeanor
  • Ability to multitask and stay organized in a fast-paced setting

Job Qualifications

  • High school diploma or equivalent
  • 1+ years of experience in customer service, hospitality, retail, or showroom environments
  • Strong interpersonal and communication skills
  • Professional appearance and demeanor
  • Ability to multitask and stay organized in a fast-paced setting
  • Experience in building materials, home design, construction, or interior finishes preferred
  • Familiarity with CRM systems, POS systems, or Microsoft Office preferred
  • Sales support or front-desk experience in a design-oriented environment preferred

Job Duties

  • Greet all showroom guests warmly and professionally upon arrival
  • Create a welcoming, knowledgeable, and service-oriented first impression
  • Engage customers to understand their project needs and connect them with the appropriate sales consultant or specialist
  • Provide refreshments, brochures, samples, and general product information as appropriate
  • Assist sales consultants by preparing sample boards, product literature, and displays
  • Help manage appointments, walk-in traffic, and customer flow within the showroom
  • Support follow-up activities such as thank-you notes, appointment confirmations, and basic customer communications
  • Enter and update customer information accurately in internal systems
  • Maintain a clean, organized, and visually appealing showroom at all times
  • Ensure displays, samples, signage, and marketing materials are current and well-stocked
  • Assist with seasonal resets, vendor displays, events, and open houses
  • Answer incoming calls and route inquiries appropriately
  • Assist with light administrative tasks, filing, and document preparation
  • Collaborate closely with showroom sales staff, managers, and vendor partners
  • Uphold Mill Creek’s brand standards, values, and commitment to customer service

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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