Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $52,000.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Job Description
Norfolk Kitchen & Bath is a well-established, family-owned business with over 30 years of experience leading the kitchen design industry. Known for offering beautiful, high-quality kitchen and bath designs paired with exceptional customer service, Norfolk Kitchen & Bath has built a strong reputation as a trusted provider in Manchester, NH, and beyond. The company’s commitment to craftsmanship, attention to detail, and customer satisfaction has made it a go-to destination for homeowners seeking to enhance their living spaces with style and functionality.
As a leader in the kitchen design sector, Norfolk Kitchen & Bath combines expert knowledge with a passion... Show More
As a leader in the kitchen design sector, Norfolk Kitchen & Bath combines expert knowledge with a passion... Show More
Job Requirements
- 3-5 years of experience in customer service, administrative support, or a related field
- proficiency in Microsoft Office including Word, Excel, Outlook, Teams, PowerPoint
- experience using HubSpot or similar CRM tools
- clear and professional verbal and written communication skills
- high level of professionalism and a proactive, service-oriented attitude
- self-starter and motivated to learn and grow
- able to work every Saturday
- able to work on PC screens for data entry
- able to walk, bend, stand as needed to work with customers through showroom
- professional, friendly demeanor and appearance
Job Qualifications
- 3-5 years of experience in customer service, administrative support, or a related field
- proficiency in Microsoft Office including Word, Excel, Outlook, Teams, PowerPoint
- experience using HubSpot or similar CRM tools
- clear and professional verbal and written communication skills
- high level of professionalism and a proactive, service-oriented attitude
- self-starter and motivated to learn and grow
- experience in the kitchen and bath industry is a plus
Job Duties
- Greet all showroom visitors promptly and professionally
- assess their needs and route them to the appropriate Sales Designer
- answer phone calls and emails, providing information about the showroom process, products, and scheduling consultations via HubSpot
- enter all customer contact information into HubSpot accurately and maintain updated records
- gather necessary customer details including project scope, timeline, preferences, and book appointments with customers and Sales Designers
- assist Sales Designers with administrative tasks, including appointment scheduling, order entry, presentation packages and payment processing in the sales system such as BisTrack
- follow up on open quotes or small sales such as vanities, hardware, countertops as requested
- monitor and communicate vendor order updates to Sales Designers when necessary
- maintain showroom cleanliness and organization, ensuring displays, samples, and literature are up-to-date and in good condition
- manage office supplies, coffee station, and technology needs
- submit IT support tickets when needed
- support promotional efforts by coordinating signage and literature with the Marketing Department
- act as a liaison between Sales Designers, Marketing, and other internal teams to support seamless operations
- direct post-sale service and replacement inquiries to the appropriate department
- identify and communicate operational issues to the Regional Sales Manager
- stay familiar with showroom products, services, and procedures to provide knowledgeable support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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