Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Split Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Job Description
This job opportunity is with a reputable hotel that takes pride in delivering exceptional customer service and a memorable guest experience. Known for its welcoming atmosphere and commitment to excellence, this hotel offers a dynamic workplace where employees can thrive in the bustling hospitality industry. The hotel operates in a climate-controlled indoor environment, ensuring comfort for both guests and staff. The position offered is full-time and requires flexibility, especially given the hospitality sector's cyclical nature, which may necessitate shifts during mornings, swings, late nights until 2 am, split shifts, weekends, and holidays. The role commands a friendly, courteous demeanor paired... Show More
Job Requirements
- Minimum 2 years of customer service experience
- Ability to obtain/renew all government required licenses (Gaming Registration, Alcohol Awareness Education Certification) or certification
- Able to stand for long periods of time
- Able to talk on the phone for long periods of time
- Must be able to work a flexible schedule including morning, swing, late night shifts (until 2am) and occasional split shifts
- Must be able to work weekends and holidays
- Must speak, read, write and understand English
Job Qualifications
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Excellent verbal, written, and oral communication skills
- Detail oriented
- Self-starter with great organizational skills
- People smarts and strong interpersonal skills
- Proactive and works well under pressure in a fast paced environment
Job Duties
- Prepare and provide proper and professional beverage service to all customers and cocktail staff in a friendly, courteous and timely manner
- Ensure the hotel’s beverage department employees and guests receive a quality product and good service
- Take beverage orders from customers and make per departmental standards, and deliver to customer in a timely manner
- Input and ring-up charges for guest’s orders using the POS system
- Create a check for each transaction, make and return any change as needed
- Maintain cleanliness and sanitation of guest areas and equipment at all times including removing empty glasses/bottles, cleaning ashtrays, emptying garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.
- Maintain proper and adequate set-up of bar on a daily basis including before, after and during shift
- Refill chemicals, hand soap containers, etc.
- Refill ice and beer bins, utilizing ice making machines
- Listen and respond to guest inquiries using a positive, clear speaking voice
- Answer questions and offer assistance to provide guest satisfaction
- Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Work varying schedules that reflect the business needs of the Hotel
- Make constant contact with both internal and external customers to provide optimal guest service
- Perform other duties as assigned
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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