Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Career Development
Job Description
Starbucks La Plaza is a vibrant and welcoming branch of the internationally renowned Starbucks coffeehouse chain, located in a bustling urban setting. Known for its high-quality coffee, exceptional customer service, and community-focused culture, Starbucks has become a global leader in the coffee retail industry. The La Plaza location upholds all these values and continues to strive toward creating a unique and comforting experience known as the 'Third Place'—a welcoming environment that exists between home and work where customers can relax, connect, and enjoy premium beverages and food.
Starbucks is not just a coffee shop; it is a lifestyle brand th... Show More
Starbucks is not just a coffee shop; it is a lifestyle brand th... Show More
Job Requirements
- Customer service experience in a retail or restaurant environment for at least 1 year
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours including early mornings, evenings, weekends, nights and holidays
- Meet store operating policies and standards including providing quality beverages and food products, cash handling and store safety and security
- Six months of experience in a position that required constant interaction with and fulfilling the requests of customers
- Comply with, coach and model a dress code prohibiting tattoos, piercings in excess of two per ear, and unnatural hair colors
- Prepare and coach preparation of food and beverages to standard or customized recipes
- At least six months of experience delegating tasks to or coordinating the tasks of two or more employees
Job Qualifications
- Customer service experience in a retail or restaurant environment for at least 1 year
- Ability to direct the work of others
- Strong interpersonal skills
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Ability to work as part of a team
- Ability to build relationships
Job Duties
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues and communicates information to manager to create the Third Place environment
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching
- Provides feedback to store manager on partner performance during shift
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners to ensure operational excellence
- Delivers legendary customer service by acting with a customer comes first attitude and connecting with the customer
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
- Executes store operations during scheduled shifts including organizing opening and closing duties
- Follows Starbucks operational policies and procedures, including cash handling and safety and security
- Ensures proper cash management practices are followed by shift team
- Follows up with baristas to ensure delivery of legendary customer service
- Provides quality beverages, whole bean and food products consistently by adhering to recipe and presentation standards
- Follows health, safety and sanitation guidelines
- Recognizes individual and team accomplishments using organizational tools and collaborates with store manager on recognition methods
- Utilizes operational tools to achieve operational excellence
- Maintains regular and punctual attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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