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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $26.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Free gym membership
competitive pay
Staff discounts
Professional development opportunities
Job Description
Touchstone Climbing is a premier operator of climbing gyms with 17 locations across California. More than just gyms, Touchstone represents a vibrant community where climbing enthusiasts gather to improve their skills, socialize, and engage in various climbing-related activities. The company focuses not only on providing top-notch climbing facilities but also on fostering a welcoming and inclusive atmosphere for members of all levels. With a dedication to excellence and community building, Touchstone Climbing offers competitive pay, outstanding benefits, free gym membership, and several other perks to its team members. Joining this team means becoming part of a dynamic and supportive environment... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years front desk experience at a climbing gym or similar customer service environment
- strong leadership and communication skills
- ability to teach climbing classes and train staff
- proficient with POS and scheduling software
- CPR and First Aid certification or willingness to obtain
- physical ability to lift up to 50 lbs and stand for long periods
- flexible schedule including evenings and weekends
- availability to manage operations without senior management on site
Job Qualifications
- Minimum of two years working at the front desk at Berkeley Ironworks or another Touchstone gym
- strong customer service, leadership, and communication skills
- ability to teach and engage groups of varying ages and abilities
- high attention to detail and strong self-direction
- comfortable with computers, POS systems, and scheduling tools
- expert understanding of all software used by staff: Rippling, Redpoint, Slack, WhenIWork and Google Suite
- solid understanding of climbing safety, techniques, and belay systems or willingness to be trained
- CPR and First Aid certification or willingness to obtain
- ability to lift 30-50 lbs and remain on your feet for extended shifts
- consistent availability during peak hours, including evenings and weekends
- availability to work when the GM and Assistant Manager are not on site
Job Duties
- Set a high standard for all front desk duties and lead staff by example
- ensure timely, professional responses to emails and internal ticketing systems
- process complex memberships and handle unique customer inquiries, escalating issues to management or Member Services as needed
- ensure all operational tasks and supporting duties are completed thoroughly and on time
- verify that all scheduled staff arrive on time, wear appropriate attire, and take required breaks
- support retail operations, including receiving inventory, reporting discrepancies, re-merchandising, and making product recommendations
- keep staff focused, efficient, and working collaboratively as a team
- delegate tasks based on check-in volume and operational needs
- lead shift debriefs and help the team plan for busy periods
- conduct facility walkthroughs to ensure cleanliness, organization, and safety
- be available to help cover or coordinate coverage for call-outs
- teach climbing classes such as Intro to Climbing and Intro to Bouldering
- train new staff on front desk procedures, climbing safety, and class instruction
- process incident and accident reports accurately and thoroughly
- staff climbing events, group ICCs, community programs, and outreach events
- manage bookings for youth programs, private lessons, clinics, classes, and affinity meetups
- coordinate event setup and cleanup and assist with member communications
- serve as day-to-day operational support for club and camp coaches
- attend regular check-ins with management to discuss staff performance, operational challenges, incidents, and facility needs
- review and escalate incident reports when appropriate
- assist with social media content creation by location
- participate in interview panels and the hiring process for desk and coaching roles
- conduct new hire training and ongoing staff assessments
- provide feedback and corrective guidance to desk, coaching, and fitness staff when needed
- coordinate time off with other Shift Supervisors to maintain seven-day coverage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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