Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
free meal each shift
bonus eligible
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
Paid Time Off
medical benefits
401K plan with 6% match
Health and wellness programs
Employee discounts on mortgages, vehicles, cell phones, gym memberships and more
Job Description
KFC, a globally recognized leader in the fast-food industry, has been serving its customers with high-quality, delicious fried chicken and a variety of other menu options for decades. Known for its commitment to taste, service, and cleanliness, KFC operates numerous restaurant locations worldwide, constantly evolving to meet the demands of diverse customers. The brand prides itself on creating a welcoming environment for both guests and employees, focusing on team collaboration, customer satisfaction, and operational excellence.
The Shift Lead position at KFC is an essential leadership role designed for individuals ready to take charge and inspire their team in a fast-pac... Show More
The Shift Lead position at KFC is an essential leadership role designed for individuals ready to take charge and inspire their team in a fast-pac... Show More
Job Requirements
- Must be at least 18 years of age
- Accessibility to dependable and reliable transportation
- Adheres to cash, security, inventory and labor policies
- Maintains customer satisfaction and adheres to health and safety standards
- Attendance and punctuality are a must
- Executes shift duties accurately and efficiently
Job Qualifications
- At least 1 year of experience in restaurant or retail, with preferred 3 months shift lead experience
- Excellent communication skills
- Strong management, leadership, and organizational abilities
- Ability to provide constructive feedback
- Basic math skills
- Ability to promote and uphold KFC's culture and values
- Commitment to equity, inclusion and belonging
- Ability to operate cash registers and handle cash transactions
- Physical dexterity to move up to 50 pounds
- Good attendance and punctuality
Job Duties
- Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' completion of shift tasks and maintain clean, neat appearances
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly, maintaining positive customer relations
- Provide regular feedback to the RGM on team member performance
- Offer ongoing constructive and positive feedback to team members
- Actively participate in training team members
- Handle conflicts constructively and work with the RGM to achieve resolution
- Assist the RGM in screening team member candidates
- Assist with profit & loss management by following cash control and security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Assist the RGM with facility maintenance and ensure health and safety standards are always followed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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