Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
free meal
bonus eligible
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
Paid Time Off
medical benefits
KFC Foundation programs
Job Description
KFC, one of the world’s most recognized fast-food brands, has built a reputation for delivering quality fried chicken and exceptional customer service. As a global leader in the quick-service restaurant industry, KFC operates thousands of restaurants worldwide, offering opportunities to work in a dynamic and fast-paced environment. KFC is dedicated to providing customers with a memorable dining experience and values team members who contribute to its success through excellent service, leadership, and a commitment to operational excellence.
The role of Shift Lead at KFC is an exciting leadership position designed for individuals who are passionate about driving team performance... Show More
The role of Shift Lead at KFC is an exciting leadership position designed for individuals who are passionate about driving team performance... Show More
Job Requirements
- Must be at least 18 years of age
- accessibility to dependable and reliable transportation
- physical dexterity required including the ability to move up to 50 lbs from one area to another
- attendance and punctuality a must
- operating of cash register as needed and making change for other cashiers
- adheres to cash, security, inventory and labor policies
- promotes and champions KFC's culture and values
- executes shift duties accurately and efficiently
- ensures teammates and customers enjoy a positive experience
Job Qualifications
- 1 year of restaurant or retail experience with 3 months shift lead experience preferred
- excellent communication skills
- management, leadership and organizational skills
- basic math skills
- ability to provide constructive feedback
- ability to promote equity, inclusion and belonging
- ability to maintain customer satisfaction and adhere to health and safety standards
Job Duties
- Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs
- oversee team members' completion of shift tasks and maintain clean, neat appearances
- ensure food safety, quality, and accuracy of orders
- resolve customer complaints quickly, maintaining positive customer relations
- provide regular feedback to the RGM on team member performance
- offer ongoing constructive and positive feedback to team members
- actively participate in training team members
- handle conflicts constructively and work with the RGM to achieve resolution
- assist the RGM in screening team member candidates
- assist with profit and loss management by following cash control and security procedures, maintaining inventory and managing labor
- oversee proper product preparation, rotation, portioning, cooking and holding times
- assist the RGM with facility maintenance and ensure health and safety standards are always followed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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