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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $50,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
comprehensive health coverage
Dental Insurance
Vision Insurance
401(k) Plan
company match
Access perks
Childcare discounts
Job Description
Bally's Corporation (NYSE: BALY) is a premier global casino-entertainment company with a rapidly expanding omni-channel presence. Operating 19 casino properties across 11 U.S. states, Bally's also manages a golf course in New York and a horse racetrack in Colorado, offering diverse entertainment experiences for its patrons. The company's international expansion is marked by the acquisition of Aspers Casino in Newcastle, UK, reinforcing its global footprint in the gaming industry. Besides its physical venues, Bally's operates Bally Bet, a leading sports betting platform, and Bally Casino, a rising iCasino service. Its Interactive International division, formerly known as Gamesys Group, is recognized... Show More
Job Requirements
- Must secure appropriate RI mandated gaming licenses
- Ability to work mostly indoors and in generally climate-controlled environment
- Must be able to work in conditions with exposure to noise, smoke, and odors
- Capacity to work both independently and with others
Job Qualifications
- Superior customer service skills
- Prior supervisory/management experience (1-3 years)
- Strong public speaking and interpersonal skills
- Ability to work effectively with all levels of staff including Directors and Vice Presidents
- Strong computer skills including Microsoft Office, Bally’s ACSC, Ticketmaster, Micros POS, and Total Promo
- Superior organizational skills
- Patience and ability to handle pressure
- College degree and prior gaming experience preferred
Job Duties
- Hiring, training, and developing staff of Players Club reps, supervisors and shift manager
- Maintaining an accurate database of Players Club accounts
- Researching and resolving guest issues related to their Players Club accounts including point discrepancies
- Creating and maintaining all departmental policies and procedures
- Ordering and tracking of all departmental items/stock following budgetary guidelines
- Creation of certain specific promotions in ACSC, including bonus rewards promotions/offers
- Execution of certain specific promotions in Total Promo, including random winner drawings
- Creating and maintaining user accounts in the Total Promo system
- Ensuring that all promotions are adequately staffed and troubleshooting any issues
- Serving as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play
- Overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in-house events
- Attending and participating in general staff and weekly departmental meetings
- Attendance and participation in developmental conferences and workshops
- Ensuring timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department
- Handling guest situations, phone calls and emails
- Working closely with other departments to resolve any guest issues
- Performing other duties as assigned by department Director
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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