Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $24.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
flexible spending accounts
401k plan
Paid vacation and sick leave
Paid holidays
Employee Discount Programs
Job Description
Ace Parking is a nationally recognized leader in parking management with a rich legacy spanning over 72 years. As one of the largest privately held parking management companies, Ace Parking has established a reputation for excellence built on treating clients, partners, guests, and team members with the utmost respect and courtesy. Their success is deeply rooted in valuing 'people' as the cornerstone of their operations, fostering a strong culture characterized by clear values, loyalty, humility, and a profound commitment to community. This distinctive culture guides decision-making and underpins the company’s approach to customer service and business operations. With a passion... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years' experience as a supervisor
- Previous experience in valet or customer service roles
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Physical ability to move quickly and lift up to 50 lbs
- Ability to remain calm and handle high-pressure situations
- Attention to detail and excellent organizational skills
Job Qualifications
- 1-2 years' experience as a supervisor
- Strong leadership and communication skills
- Previous valet or customer service experience
- Proficiency in managing and coordinating a team
- Ability to remain calm and effective in high-pressure situations
- Excellent problem-solving and decision-making abilities
- Attention to detail and organization
- Physical ability to move quickly and lift heavy items up to 50 lbs
Job Duties
- Assume full accountability for the safety and security of guests' vehicles ensuring responsible handling by the valet team
- Supervise and motivate employees during the designated shift
- Maintain and update shift reports and other documentation as required
- Maintain accurate records of parked vehicles and key management while strictly adhering to established policies and procedures
- Assist in scheduling and organizing employee work schedules
- Ensure compliance with company policies procedures and health and safety regulations
- Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback
- Facilitate clear and effective communication within the valet team ensuring seamless coordination during shifts
- Serve as the main point of contact for guests addressing inquiries concerns and feedback professionally and promptly
- Collaborate with other supervisors and management to ensure a unified approach to service and problem-solving
- Train new employees and provide ongoing coaching and feedback
- Cultivate a sense of camaraderie and unity within the valet team treating colleagues as part of the work family
- Collaborate with other supervisors and managers to improve overall operations
- Lead by example supporting team members during peak times or when additional assistance is needed
- Ensure that the valet team consistently provides exceptional customer service assisting guests and delivering a memorable experience
- Monitor and maintain the cleanliness and organization of the valet area to enhance the overall guest experience
- Address and resolve customer complaints or issues ensuring customer satisfaction
- Continuously seek opportunities to improve overall customer satisfaction and restaurant performance
- Contribute to the profitability of the valet operation by efficiently managing parking spaces optimizing staffing levels and minimizing operational costs
- Monitor and control labor costs and implement cost-saving measures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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