Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.50
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Career development opportunities
Paid training
Job Description
Our company is a leading establishment in the quick-service restaurant industry, dedicated to delivering exceptional dining experiences to our customers every day. With a strong emphasis on quality food, outstanding service, and a welcoming environment, we have built a reputable brand known for excellence and customer satisfaction. Our team embodies a culture of teamwork, continuous learning, and innovation which empowers employees to grow professionally while contributing to the company’s success. We prioritize safety, compliance, and customer delight, ensuring that every visit to our restaurant is enjoyable and memorable.
We are currently seeking a dedicated and proactive Shift Manage... Show More
We are currently seeking a dedicated and proactive Shift Manage... Show More
Job Requirements
- At least 18 years of age
- One or more years of restaurant, retail, or customer service experience
- Must have or be willing to obtain ServSafe certification
- Certification in Open/Close Manager, Kitchen Manager, and Customer Service Manager roles
- Ability to train and supervise crew members
- Strong decision-making and leadership capabilities
- Availability to work flexible shifts, including weekends and holidays
Job Qualifications
- One or more years of restaurant, retail, or customer service focused experience
- Must be at least 18 years of age
- Must have or be willing to obtain ServSafe certification
- Certified in Open/Close Manager, Kitchen Manager, and Customer Service Manager roles
- Strong leadership and team development skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced environment
- Understanding of food safety and operational procedures
- Proven ability to manage cash handling and financial accuracy
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open, close and/or rush ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc
- Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and team members
- Help execute appropriate shift-specific procedures according to the DOP
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules
- Follow up and ensure resolution of Voice of the Customer (VOC) issues as needed
- Recommend corrective actions related to customer issues or crew performance
- Provide coaching and feedback on operational procedures aligned with food safety and customer service expectations
- Address customer concerns autonomously, including meal replacements
- Monitor projections and adjust prep charts to ensure product quality and service
- Review food orders and make adjustments based on sales forecasts and scheduling
- Conduct quarterly safety and other audits and recommend corrective actions
- Analyze customer feedback to align operations
- Communicate feedback to the team and make in-shift adjustments to service quality
- Investigate and resolve customer complaints within the restaurant
- Monitor service quality and adjust positioning guidelines to resolve guest issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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