Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.50
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
career advancement
flexible scheduling
Job Description
The Company is a well-established leader in the quick-service restaurant industry, recognized for its dedication to delivering exceptional customer experiences and maintaining high operational standards. Known for its efficient service, quality food offerings, and customer-first approach, this restaurant brand continues to expand and innovate within the highly competitive foodservice sector. The Company prides itself on cultivating a work environment that values teamwork, continuous learning, and leadership development across all levels of its staff. As a fast-paced restaurant, it emphasizes adherence to food safety regulations, customer satisfaction, and operational excellence, ensuring that its locations are not only thriving business centers but... Show More
Job Requirements
- At least one year of experience in restaurant, retail, or customer service roles
- Must be at least 18 years old
- Must have or be willing to obtain ServSafe certification
- Must be certified or willing to become certified in Open/Close Manager, Kitchen Manager, and Customer Service areas
- Must possess all necessary legal documents and permits for employment
Job Qualifications
- One or more years of restaurant, retail, customer service or equivalent experience
- Must be certified or willing to obtain Open/Close Manager certification
- Must be certified or willing to obtain Kitchen Manager certification
- Must be certified or willing to obtain Customer Service certification
- Candidates must be at least 18 years of age
- Must possess all documents and permits required by state and federal law
- Strong leadership and communication skills
- Ability to manage multiple priorities and delegate tasks effectively
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- Act as cash manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush ready
- Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc
- Supervise crew members and team trainers to maximize retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with company policies and procedures
- Work with restaurant management team to ensure quality, production and service standards are met and create a safe, efficient, and professional environment
- Help execute appropriate shift-specific procedures according to the daily operations plan
- Assist management in maintaining proper coverage via crew member schedules
- Follow up and ensure resolution of voice of customer issues
- Recommend corrective action related to customer issues or poor crew performance
- Observe crew members and provide coaching and feedback on operational procedures and customer service
- Address customer concerns including replacement of meals
- Monitor projections and adjust prep charts to ensure product quality and service
- Review food orders and make changes based on forecasted sales and planning
- Investigate and resolve complaints concerning food quality
- Adjust crew schedule as needed based on labor and performance
- Conduct quarterly safety and other audits and recommend corrective actions
- Analyze customer feedback to align operations with feedback
- Investigate and resolve customer complaints within the restaurant
- Monitor service quality and adjust positioning guidelines to resolve guest issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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